Customer Success Lead

Join Semactic as a Customer Success Lead - SEO & GEOLocation: Based in Belgium, with remote work flexibility.Semactic is a leading European SaaS platform for Search Activation. Our mission is to empower marketing teams to transform SEO and GEO (Generative Engine Optimization) data into concrete and measurable results.We combine a powerful and intuitive platform with expert support to improve brand visibility, both on Google and in AI-generated responses.In a context of strong growth, we are looking for a Customer Success Lead to structure and lead our customer approach, both for our GEO offering and for our established SEO platform.Scope: Leadership, Account Management, Customer Success, Strategy, InnovationHybrid: Flexible remote work optionsExperience: Minimum 4-6 years of experience as a CSM, Account Manager, Team Leader, or Digital Marketing ManagerLanguages: French, with a very good level of English required.Your role:As a Customer Success Lead, you will be responsible for the satisfaction, retention, and growth of our client portfolio. You will manage a team of CSMs, directly oversee certain strategic accounts, and play a key role in the continuous improvement of the customer experience and our offerings.You will be involved throughout the entire customer lifecycle — from onboarding to expansion — and will work closely with the founders, the product team, the expert team, and the sales team.Your Responsibilities:- Structure and manage the Customer Success function (organization, processes, service quality).- Supervise and develop the CSM team (recruitment, coaching, monitoring).- Directly manage a portfolio of strategic clients (GEO or SEO).- Define and monitor KPIs related to adoption, retention, and customer satisfaction.- Participate in onboarding, support, and growth of the client portfolio (upsells, renewals) and implement churn prevention strategies.- Organize and lead steering committees, performance reviews, and key strategic meetings.- Collaborate with the product team to provide structured and prioritized customer feedback.- Identify areas for continuous improvement and contribute to the evolution of our model.Our Package:A high-impact role in a fast-growing tech scale-up.A passionate, talented, and friendly teamContinuous learning opportunities – online and at industry events – to develop your skillsA high degree of autonomy, a culture based on trust and focused on resultsAn attractive package including meal vouchers, Alan health insurance, and a 13th month salary.An annual bonus based on the achievement of collective and individual objectivesA pleasant working environment in Nivelles (soon Louvain-La-Neuve), with the possibility of teleworking 2 days a week.We're looking for you if you have:Minimum 5 years of experience in digital marketing or in a SaaS environment, including 2 years in a management or team leadership role.Solid understanding of search marketing (SEO or GEO) and a strong interest in digital innovation.Demonstrated ability to manage multiple client projects simultaneously, with various stakeholders (business, tech, C-level).Results-oriented approach and ability to structure measurable action plans.Excellent written and verbal communication skills, with strong interpersonal and teaching skills.Fluency in French or Dutch, and a very good level of English.University degree in marketing, communications, management, or equivalent.Our recruitment processInitial Phone Screening30-minute phone screening to align on expectations and motivationsInterview with a founder and a member of the business team at our offices, including a short case study.Offer & onboarding – fast turnaround, guaranteed transparency.Do you want to join a company where customer success is a strategic pillar, not just a support function?Join us and help shape the future of Search