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Vendor Management Officer

il y a 1 semaine

Brainel'Alleud, Wallonie, Belgique Spektrum Temps plein

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

  • Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
  • Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
  • Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
  • Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
  • Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Background

The Vendor Management Officer will develop service delivery contracts, to support the smart sourcing across the wide range of NIMSC projects and services. They will support the NIMSC Outsourcing Officer and work with the NIMSC Business Units & Resource Centres to support the implementation of Strategic Plans and in accordance with Governance decisions. This role gathers requirements, creates supporting documentation, coordinates vendor sources with Acquisition (ACQ) and ensures effective and optimized delivery and provisioning of Providers and other Sourcing options.

Role Duties and Responsibilities

Organisational change management

  • Follows standard techniques to investigate and analyse the size, nature and impact of changes to operational activities.
  • Contributes to the recommendations for change management plans and actions.
  • Supports implementation and engages with stakeholders under direction.

Supplier management

  • Collects supplier performance data and investigates problems.
  • Monitors and reports on supplier performance, customer satisfaction, adherence to security requirements and market intelligence.
  • Validates that suppliers' performance is in accordance with contract terms.
  • Engages proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance.
  • Implements supplier management-related service improvement initiatives and programmes.

Contract management

  • Acts as a routine contact point between the organisation and suppliers concerning contract management.
  • Supports the collection of contract performance data.
  • Creates standard reports on contract performance.

Stakeholder relationship management

  • Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information.
  • Implements stakeholder engagement/communications plan.
  • Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.
  • Helps develop and enhance customer and stakeholder relationships.

Product and Vendor Evaluation

  • Assists in selecting suitable products and vendors within the organization.
  • Analyzes and prioritizes products and vendors in the marketplace.
  • Follows the established processes and procedures for product and vendor evaluation.
  • Understands the software requirements by cooperating and consulting with architects and other IT professionals.
  • Follows stated requirements, including local selection criteria and standards for product and vendor evaluation.

Vendor Management

  • Builds and maintains partnerships with multiple and/or large vendors.
  • Ensures the fulfillment of report and record-keeping requirements.
  • Evaluates issues and terminates vendor relationships as appropriate; works with legal departments.
  • Monitors supplier performance; works to resolve discrepancies between performance and agreements.
  • Develops quality standards and controls for vendor selection.
  • Facilitates supplier partnering arrangements that share risk and reward.

Essential Skills and Experience

  • Experience in developing contracting vehicles to support dynamic sourcing delivery;
  • Experience developing Statements of Work, Requests for Quote, and Requests for Proposals
  • Experience with monitoring contractor performance and quality control processes;
  • Experience with managing contractor and vendor relationships;

Education

  • A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years directly relevant work experience;
  • Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to the function

Desirable Skills, Experience and Education

  • Working knowledge and experience of NATO/NCIA procurement process and regulations.
  • Prior experience of working in an international environment comprising both military and civilian elements;
  • Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).
  • Certified Outsourcing Professional (COP), Certified Supplier Relationship Management Professional (CSMP) or Certified Contract Management Professional (CCMP)

Working Location

  • Braine-l'Alleud, Belgium

Working Policy

  • On-Site

Travel

  • Possible TDY travel once or twice per month to other NCIA sites within Belgium

Security Clearance

  • Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.