German Bank Advisor

Bedrijfsomschrijving
Our client, located in Ixelles, is an expert in customer relations. The company assists prestigious brands and banks to take care of their greatest asset: their customers. The group comprises 1,500 employees based in 10 offices worldwide: New York, London, Brussels, Paris, Milan, Cape Town, Hong Kong, Shanghai &Tokyo.

The group collaborates with 350 clients in the luxury, lifestyle, fashion, automotive, insurance, banking, and media sectors.

Their mission: to transform every interaction with the customer into an opportunity to create value and to cultivate the uniqueness of the brand.Functieomschrijving
What is your role as German Customer Service Agent in Brussels?

As a Bank Advisor, you will play a pivotal role in bridging the gap between our company and our German-speaking customers.

Your fluency in your mother tongue, along with proficiency in French, Dutch, or English, will enable you to provide top-tier support, resolve inquiries, and ensure overall customer satisfaction.

Key Responsibilities:

Serve as the primary point of contact for our customers, addressing their inquiries and concerns via phone, email, or chat.

Utilize your language proficiency to ensure effective communication and resolution of customer issues.

Build and maintain strong customer relationships by delivering exceptional service.

Collaborate with team members to share knowledge and best practices.Functie-eisen
Wich kind of profile are we looking for?

- Fluency in German
- Fluent in French or Dutch is necessary (English is also a good point) to engage effectively with our diverse customer base

- Excellent communication skills and a friendly demeanor to foster strong customer relationships

- Prior customer service experience is a plus, but not mandatory - a positive attitude and eagerness to learn are equally valued.Arbeidsvoorwaarden
A vibrant and inclusive work environment centrally located in Brussels.

Competitive salary starting from €2,300 per month, inclusive of a 13th-month bonus, eco-cheques, and public transport participation.

A 40-hour week from Monday to Friday.
You will be paid for 38 hours and will have 12 extra days holiday per year (in addition to the 20 statutory days).

The opportunity to develop your skills and progress to a senior associate position.

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