Presales Solution Consultant, Customer Experience
il y a 4 jours
The Presales Solution Consultant is a technical subject matter expert with the advanced ability to develop, position and deliver product-specific solutions during sales cycles while achieving quarterly and annual sales objectives for an assigned territory.
As Presales Solution Consultant for our Customer Workflows business unit, you will be responsible for supporting the sales effort, including product customer requirements gathering, demonstrations, product configuration for proof of concepts, and participation in marketing events. Good customer advocacy skills, the ability to learn quickly; along with the ability to translate technical capabilities into value and benefits is crucial. You will be the product expert that conveys value to address customers' business issues.
This product is built on ServiceNow's market leading Now platform and applies service management discipline to improve an organisations service relationships (NPS) with its customers through a 360 degree improvement in customer service processes. We're proud to say that ServiceNow Customer Engagement Solution was recently named a leader in the Gartner Magic Quadrant
What you get to do in this role:
- Support solution sales as a technical and domain expert of a client-facing sales team
- Help develop and contribute to sales campaigns focused on Customer Service and Customer Experience workflows
- Contribute and maintain a showcase of Customer Service workflow solutions created on the ServiceNow platform
- Lead discovery workshops to determine customers' business challenges and deliver product demonstrations to align our solution with customer needs
- Handle product feature and technical questions from customers, channel partners and ServiceNow colleagues
- Configure demonstration environments to address customer requirements and business issues
- Deliver product demonstrations to customers and products, in person, and through WebEx
- Provide feedback to product management about product enhancements that can address customer needs and drive additional business value
- Share best practices and known solutions with other Solution Consultants to enhance the quality and efficiency of the other team members
- Stay current on competitive analyses and understanding differentiators between ServiceNow and its competitors.
- Communicate with both business and technical decision makers
- Responding to Request for Information/Proposal documents
- Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars etc…
- Act as the ServiceNow subject matter expert at executive briefings / marketing events
Successful candidates typically have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 5+ years of pre-sales solution consulting or sales engineering experience in Customer Experience, CRM, or Customer Engagement industry
- Proficiency with the ServiceNow platform or technical expertise with complex cloud software solutions
- Pitch perfect communication, writing and presenting skills, with fluency in English essential
- Demonstrated relationship building skills, with proven success at developing and nurturing relationships up to and including C-level
- Experience speaking with both business decision makers, and technical decision makers, with the ability to effectively communicate ServiceNow value proposition and key differentiators to prospects
- Experience working on complex deals with Enterprise customers in a matrix team.
- Experience working collaboratively across a complex sales eco-system, with account teams, sales leadership, commercial, product management, product marketing, partners, and professional services
- Demonstrated territory management skills, including pipeline building and working closely with Sales counterpart to drive execution excellence
- Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organisation
- Organised and detail-oriented
- A high degree of passion, energy and drive
- Willingness to travel as necessary
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
-
Presales Solution Consultant, Customer Experience
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinSocial network you want to login/join with:Presales Solution Consultant, Customer Experience (CX) and Industry Workflows, BrusselsClient:ServiceNowLocation:BrusselsJob Category:OtherEU work permit required:YesJob Reference:014e7f15e6c7Job Views:4Posted:19.02.2025Expiry Date:05.04.2025Job Description:The Presales Solution Consultant is a technical subject...
-
Presales Solution Consultant, Customer Experience
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique ServiceNow Temps pleinPresales Solution Consultant, Customer Experience (CX) and Industry WorkflowsFull-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: FlexibleAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for...
-
Presales Solution Consultant, Customer Experience
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique Servicenow Temps pleinCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Solution Consultant in presales Team
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique Strukton Rail AB Temps pleinSenior Solution Consultant in Presales TeamOmada is looking for an exceptional self-motivated Presales Consultant to assist in winning new customer logos and developing the market, in the UK, Benelux or Germany. As part of the global presales team, you will work in close collaboration with our sales and marketing teams. This is an amazing opportunity to sell...
-
ServiceNow Presales consultant
il y a 23 heures
Bruxelles, Région de Bruxelles, Belgique PeopleLogic Temps pleinLanguage Requirement: Dutch/French Responsibilities: Client is looking for passionate individuals in the role of Presales Solution Consultants to join our ServiceNow Practice team. The consultant will work on solutions using ServiceNow products across ITxM, HRSD, FSM, TSOM, CSM, IRM, AppEngine and industry specific solutions. This is an opportunity to...
-
Advisory Presales Solution Consultant, Employee Experience
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique ServiceNow Temps pleinAdvisory Presales Solution Consultant, Employee Experience & HR Service Delivery WorkflowsFull-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: FlexibleIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today —...
-
Presales Solution Consultant iPaaS Belgium
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinSocial network you want to login/join with:Presales Solution Consultant iPaaS BelgiumClient:Not specifiedLocation:BelgiumJob Category:OtherEU work permit required:YesJob Reference:ae6092a33941Job Views:22Posted:23.01.2025Expiry Date:09.03.2025Job Description:Job DescriptionAs a high-growth company with over customers including some of the world's top brands,...
-
Presales Consultant
il y a 23 heures
Bruxelles, Région de Bruxelles, Belgique SystemsAccountants Temps pleinJoin a fast growing international software firm specialised in helping the office of CFO be more data driven. This client is currently seeking to accelerate their EMEA presence. This role will be instrumental in supporting this growth and in offering localised strategy on how to do in partnership with the group HQ. What will I be doing? Customer...
-
Presales Consultant
il y a 16 heures
Bruxelles, Région de Bruxelles, Belgique SystemsAccountants Temps pleinJoin a fast growing international software firm specialised in helping the office of CFO be more data driven. This client is currently seeking to accelerate their EMEA presence. This role will be instrumental in supporting this growth and in offering localised strategy on how to do in partnership with the group HQ. What will I be doing? Customer Discovery:...
-
Solutions Consultant
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique Palo Alto Networks Temps pleinSolutions Consultant (Presales) - Defense2 days ago Be among the first 25 applicantsOur MissionAt Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the...
-
Advisory Presales Solution Consultant, Employee Experience
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique Servicenow Temps pleinCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
-
Technology Software Presales – Solution Engineer
il y a 4 jours
Bruxelles, Région de Bruxelles, Belgique Oracle Temps pleinAs the Presales Technology Solution Engineer, you will be responsible as the expert for formulating and leading presales technical/functional support activity to both Oracle Technology software/license sales and customers whilst ensuring customer satisfaction. Acts as a technical resource and mentor for less experienced Sales Reps. Focuses on large or...
-
Solutions Consultant
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Palo Alto Networks Temps pleinSolutions Consultant (Presales) - Belgium2 days ago Be among the first 25 applicantsOur MissionAt Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the...
-
Solutions Consultant
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique Palo Alto Networks Temps pleinOur Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking...
-
Solutions Consultant
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique Palo Alto Networks, Inc. Temps pleinOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
-
Solutions Consultant
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Palo Alto Networks Temps pleinOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for...
-
Senior Solutions Consultant
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Aptean Temps pleinOverviewAbout the roleAptean is looking for an experienced Solutions Consultant to join our TMS Team As a Solutions Consultant, you will work with our Sales team and customers during the pre-sales phase. You will be performing surveys and discovery workshops with customers to develop a deeper understanding of how they operate and to determine their key...
-
Technical Presales Architect Infrastructure and Cloud
il y a 4 jours
Bruxelles, Région de Bruxelles, Belgique Delaware Temps pleinCareers divider Jobs divider Technical Presales Architect Infrastructure and Cloud divider Technical Presales Architect Infrastructure and Cloud Microsoft, cloud & infrastructure, lot of experience, developer Belgium share on You are passionate about innovation and cloud . You combine this passion with the technical and commercial...
-
Presales Engineer Europe and Latam – Mobile Telecom Solutions Antwerp
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinSocial network you want to login/join with:Presales Engineer Europe and Latam – Mobile Telecom Solutions Antwerp, nullClient:Location:Job Category:Other-EU work permit required:YesJob Reference:e28c24a8528bJob Views:3Posted:06.03.2025Expiry Date:20.04.2025Job Description:Job DescriptionOur client is a global provider of intelligent mobile Internet...
-
Presales Engineer Europe and Latam – Mobile Telecom Solutions Brussels
il y a 4 semaines
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinPresales Engineer Europe and Latam – Mobile Telecom SolutionsLocation:BrusselsJob Category:OtherEU work permit required:YesJob Reference:35ff122da2ccJob Views:3Posted:23.01.2025Expiry Date:09.03.2025Job Description:Overview: Our client is a global provider of intelligent mobile Internet solutions that enable operators to improve quality, reduce network...
