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Customer Service Support
il y a 2 semaines
CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .
Job Description
WIE ZIJN WIJ
Bij CHEP zien we het als onze missie om meer efficiënte en duurzame supply chains te creëren in samenwerking met onze klanten. Daarom verkopen we onze blauwe pallets niet, maar verhuren ze in een circulair deelmodel, ook wel gekend als palletpooling. Dankzij het poolingsysteem verbinden we mensen met essentiële levensmiddelen en tegelijk verbruiken we zo minder grondstoffen, produceren we minder CO2 en afval. Duurzaamheid is een van onze kernwaarden en maakt deel uit van ons dna. Ook iets voor jou?
Wat doe je als Customer Service Support?
Als Customer Service Support werk je, in samenwerking met een Key Account manager, op een eigen portefeuille klanten aan het verbeteren van de klantenervaring, het versterken van klantenrelaties en het palletbeheer. Dankzij data-analyse identificeer jij mogelijke risico's, opportuniteiten en afwijkingen en zoek je naar klantgerichte oplossingen. Administratieve topics worden door jou in gang gezet en opgevolgd zodat deze correct en tijdig verwerkt worden.
Welke Skills heb je of wil je leren?
- Je hebt een sterke, analytische geest, sterk gevoel voor time management en prioriteiten stellen. Je hebt oog voor detail zonder het overzicht te verliezen.
- Je stelt zaken in vraag indien nodig, durf je initiatief te nemen. Je bent hebt geen schrik van administratief werk en volgt acties op zodat deze correct en tijdig verwerkt worden.
- Je bent een teamplayer en werkt graag samen met verschillende stakeholders.
- Je kunt idealiter werken met Excel (en Microsoft Office), kennis van Power Query, Power BI en/of SAP is een pluspunt.
- Je kunt je vloeiend uitdrukken in het Nederlands en Engels, kennis van het Frans is een pluspunt.
Wat krijg jij in ruil?
Bij CHEP vinden we dat je werkt om te leven, en niet leeft om te werken. Dat is waarom we ons elke dag focussen op jouw mentale en fysieke welzijn en je persoonlijke ontwikkeling.
Wanneer je deel wordt van ons team, geniet je van:
- flexibele werkuren en een mix van werken op kantoor en op afstand zodat je je eigen tijd zelf kunt plannen, 12 ADV-dagen en de mogelijkheid om 3 werkdagen per jaar in te zetten voor vrijwilligerswerk.
- een persoonlijk cafetariaplan (FIP-plan), groeps- en hospitalisatieverzekering en een jaarlijkse bonus.
- training on the job, persoonlijke coaching en mentoring in een internationale organisatie waarbij je lokaal en internationaal carrière kunt maken, team buildings en gratis groepslessen bij een personal trainer.
Klinkt goed?
Of heb je toch nog vragen?
Solliciteer vandaag en wij beantwoorden jouw vragen en wie weet verwelkomen we je in ons team.
Tot binnenkort (in ons nieuw, duurzaam kantoor vlak aan het treinstation Mechelen, met goeie bereikbaarheid met het openbaar vervoer.)
Preferred Education
BachelorsPreferred Level of Work Experience
Not IndicatedHybrid RemoteWe are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
