Unified Communications Engineer – Voice Services

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

• Assist in the delivery of 3rd level technical support of CIS services to internal NCI Agency customers;
• Support remote fault diagnosis of CIS services to internal NCI Agency;
• Carries out remote routine maintenance of the static voiceinfrastructure, management appliances and other NATO voice equipment;
• Support any changes to the system documentation of existing capabilities if influenced by project activities;
• Directs the work undertaken by his technician and site technician;
• Performs remote fault diagnosis on call managers, session border controllers and gateways as required during life cycle support;
• Advise customer sites with regards to voice elements centralisation, standardization and best practices;
• Assist in the creation and maintenance of standard operating procedures within the voice cell as modifications or additions to current capabilities;
• Coordination and performance of configuration and evaluation of test scenarios within the NGCS reference facility, pertinent to the area of voice that is the focus of upcoming capabilities;
• Performing the practical evaluation of management tools and capabilities;
• Ensure a common understanding of the available toolsets and method of utilization within the centralized and distributed user base;
• Assists in investigating and proposing long term solutions to encountered equipment and configuration problems;
• When required, conducts on-site surveys, validations and system acceptance testing within the voice infrastructure;
• Deputize for higher grade staff, if required.

Essential Skills and Experience

• At least 3 years' experience implementing, managing, and optimizing collaboration tools and platforms within a digital ecosystem of an organization.
• Good experience deploying communication and collaboration software (such as video conferencing systems, team messagingapplications, and document sharing platforms).
• Extensive operation and configuration experience of Cisco call managers and call managers express;
• Extensive operation and configuration experience of Cisco

Unified Border Elements:

• Very good knowledge of transmission and telecommunication systems engineering and the associated aspects;
• High level operational and configuration knowledge of voice management appliances such as; cisco prime;
• At least two years' experience with design, deployment and configuration of VoIP solutions including call managers, management appliances and endpoints;
• Experience with device management tools such as HP Network automation, solar winds, or intermapper, to include adding devices to be monitored, creating automatic reporting thresholds, identifying devices that aren't functioning properly;
• Very good knowledge of protocols and standards utilized in VoIP and unified communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards;
• Experience with design, deployment and configuration VoIP equipment integration with unified communications solutions such as Microsoft Lync, Microsoft Skype for Business or Cisco Jabber;
• Experience with virtual environments (ESXi, vSphere, vCenter)
• Experience in utilizing of vendor's toolkits for collection of maintenance data, and ability to analyse them for both: service improvement and troubleshooting purposes;
• Experience with design, deployment, testing and evaluation of communications gateway session border controller, Cisco CUBE;
• Working knowledge of TCP/IP protocols;
• Experience in on-line performance, accounting, fault, security and configuration management of digital networks and associated transmission systems to include switching systems in support of voice and data transfer.

Desirable Skills and Experience

• Experience with CISCO call centre express (UCCX);
• Understanding of the contemporary telecommunication technology including TDM;
• Basic knowledge of relational integrity and database design;
• Familiarity with military voice and data systems;
• Experience with integrating communications systems with active directory and PKI technologies;
• Experience of preparing technical documentation and standard operating procedures;
• Experience with monitoring platforms and protocols (CA spectrum, Solarwinds, SNMP);
• Scripting experience ideally in python;
• Certified ITIL foundation;
• Prior experience of working in an international environment comprising both military and civilian elements.

Education

• Higher vocational training in a relevant discipline with 3 years post- related experience. Or a secondary educational qualification with 5 years post-related experience.

Working Location

• Mons, Belgium

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Top Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.