Capacity and Operational Performance Owner
il y a 4 jours
Omschrijving
Je analyseert de gegevens (prestaties, kwaliteit, naleving van de SLA's van de operationele teams om hun werking te optimaliseren. Je werkt prognoses uit aangaande het activiteitsvolume en ondersteunt de teamcoaches bij het toewijzen van de middelen. Je ondersteunt het management bij de ontwikkeling van de medewerkers en het HR-aanwervingsplan.
De job in een notendop
Je zorgt er met de hulp van de Data- en Performanceteams voor dat je beschikt over gegevens die up-to-date en van goede kwaliteit zijn. Je coacht de teamcoaches over het gebruik van deze gegevens. Je werkt nieuwe KPI's uit in verband met de evolutie van de prioriteiten binnen het Service Center Non Life. Je ontwikkelt een model voor het aanbod en de vraag naar VTE's en zorgt ervoor dat het wordt uitgevoerd. Je werkt een eerste model uit voor de prognose aangaande de activiteit en implementeert dat binnen de diverse operationele teams. Je bent het aanspreekpunt voor de projectteams bij de ontwikkeling van nieuwe tools (capacity management, task allocation, prognoses, budget .
Je bent verantwoordelijk voor het budgetbeheer en het opzetten van actieplannen om binnen dit budget te blijven.
Je ondersteunt het management bij het definiëren van nieuwe HR-doelstellingen en het operationeel meerjarenplan.
Jij hoeft geen witte raaf te zijn
Al kan je er bij ons wel één worden. Bij ons mag je volop je vleugels uitslaan als je iemand bent met:
Je voelt je thuis in analyses en cijfers. Je behaalde een diploma van actuaris of je kan gelijkwaardige ervaring voorleggen. Je communiceert vlot in beide landstalen Je gaat graag de strijd aan met het status-quo. Je bent in staat om heel sterk in detail te gaan en tegelijkertijd de essentie af te leiden uit een groot aantal gegevens. Je werkt graag in teamverband en coacht graag mensen. Je kan je boodschap/communicatie aanpassen aan je publiek.Belfius koestert zijn talenten
Behalve de kans om elke dag te shinen, bieden wij jou een fulltime contract van onbepaalde duur met:
Een mooi loon net als de mogelijkheid om een Flex-budget samen te stellen dat je kan besteden volgens je voorkeuren (bv. wagen, fiets, pc, smartphone, tablet) en extralegale voordelen zoals maaltijdcheques, personeelsvoordeel op eigen producten en diensten, en een hospitalisatie- en groepsverzekering. Mogelijkheden te over om je te ontwikkelen door een brede waaier aan opleidingen en carrièrekansen in de hele Belfius-groep. Een goede werk-privé balans dankzij flexibele uren, de combinatie kantoor- en thuiswerk en een aantrekkelijk aantal vakantiedagen. Een moderne werkplek in het hart van Brussel met een coole fitness, een lekker gezond restaurant en gezellige ontmoetingsruimtes, dit alles op wandelafstand van de winkelstraat, het treinstation Brussel-Noord en de metrohalte Rogier.-
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