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Head Revenue Expansion
il y a 1 semaine
Our focus is to enable SMEs and independents to concentrate on what really matters. We put all our efforts to ensure that ordering a car through LIZY is as easy as ordering a toaster on Amazon
We are reshaping the €70bn European car leasing business, one of the largest yet-to-be disrupted markets. The traditional car leasing industry is slow, complicated and expensive.
At LIZY, we're changing that. We're making the process of ordering a car on our platform as easy as ordering a toaster on Amazon. Our ambition is to become the European leader in digital car leasing.
LIZY is a well funded (€10M+) startup with off-the-charts revenue growth (>300% per year) and an amazing team of 40+ A-players.
Lizy values
Fun (Have it): Enjoy the ride - life is short.
Feedback (Give it): Feedback is the breakfast of champions. Always assume positive intent.
Personal Growth (Master it): Never stop learning and improving.
Wow (Deliver it): Actually make our customers say "WOW".
Drive (Show it): Show commitment and bring everything you have. Do what you say and say what you do.
The position
LIZY is looking for a Head Revenue Expansion to join our team.
- By leading two departments at LIZY: Account Management & Customer Care, you will play a key role in the commercial and operational success of LIZY in all three markets,
- You will build LIZY's account management department from scratch, building a team of A-players, who ensure we have best-in-class retention and upsell performance across markets and cater to the various needs of our customer segments.
- You'll lead our Care department across three markets, ensuring we deliver outstanding service throughout the customer lifetime and we nail customer happiness. LIZY is known for its best-in-class NPS and you will be the one owning that.
- You'll get the entrepreneurial challenge of a lifetime, hands-on and with direct impact and ownership, you will help grow LIZY to the next level and into a successful multi-country business.
- Experience: You have 5+ years of experience as a top performer for a leading digital company (scale-up). Experience in top-tier consulting or banking is a plus.
- Commercial experience: You have experience working in account management, customer success, or sales in a rapidly growing digital company.
- Commercially structured mindset: You see commercial opportunities and blockers, pain points for customers to grow with LIZY, and can translate this into a systematic approach to grow our commercial organisation and offering.
- Customer mindset: You feel the pain of our customers when something goes wrong, and have the ability to translate those issues into improvement plans.
- Hands-on: You are not afraid to get your hands dirty and see the (fun) challenge of handling a few accounts yourself and deepdiving into customer complaints.
- Entrepreneurial: You love building companies, solving complex problems and thrive in a fast-growing environment.
- Team leadership: You thrive in developing talented team members and helping them continuously improve and meet ambitious goals.
- Growth Mindset: You're always keen to learn new things, share your knowledge, adapt to change, and learn from past experiences.
- Work ethic: you have a strong professional pride in your work and ensure you always deliver, no matter what.
- Fluent in English, and French/Dutch (ideally both)
- Nice to have: passion for cars.
Perks and Benefits
At LIZY, we believe that being first in our business starts with putting our people first.
Cool Offices: Small scale up that we are, we work every day to improve our offices This way, you will have the opportunity to work at Flagey, a cult place for happy people At LIZY Office; you'll have the nicest colleagues, good coffee, quality tea and fruits for free
Flexible Work: Possibility to work remotely up to 2 days a week if you live in Belgium, organize your own work schedule, and enjoy the sun while working on our rooftop
Quality Equipment: Top range tools including Macbook, computer screen, iPhone
Learning Opportunities & Empowerment: Hands-on experiences, take initiatives, incredibly talented colleagues to learn from, free books at disposal and courses if you want to improve or learn a new language
Friendly, Fun & Transparent environment: We also try to create a work space where everyone feels comfortable We organize a team lunch every Wednesday and every month we have our "All Hands meeting", to keep you up to date with all the things that are happening. After the All Hands, we offer drinks and cake We also organise several team buildings during the year
Having second thoughts?
You don't feel like you're matching 100% of the criteria? We encourage you to apply anyway