Monitoring Analyst

Responsibilities:Proactively monitor systems and infrastructure in scope (from network and infrastructure components, voice communication systems to mission critical systems).Managing alerts raised by monitoring systems according to internal procedures.Report, document and follow up incidents/tasks in the appropriate tools.Perform scheduled health checks of IT components, scheduled contingency tests and disaster recovery exercises.Review technical documentation and contribute to the on-going improvement of the working procedures.Work autonomously in shifts in a 24*7 environment (shift rotation, on call, etc.) Job Requirements Professional skills and required qualifications: Professional skills and required qualifications:1+ year of experience in Networking specific Support (focus on Monitoring activities).Good knowledge of network topologies (LAN/WAN) and operating experience in TCP.Experience with networking monitoring tools and ability to efficiently troubleshoot monitoring alerts and identify root causes.Good knowledge of Unix/Linux/Windows.Experience with Ticketing Tools and standard Office applications.Good understanding of infrastructure support.Ability to strictly follow operating procedures and manuals, strong sense of customer service.Ability to read, write and speak English is mandatory.Ability to work in a shift work environment. Flexibility to cover shift changes with short notice.The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.What's next:The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.Diversity & InclusionHere at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being youAbout usWe are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us Learn more about us on and join us on , and where we regularly post insights from our colleagues.#LI-ONSITEWe want to inform you that there are currently scams targeting job seekers by falsely using our company's name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them.Key Points to Remember:* Legitimate job offers only follow interviews conducted with our hiring managers or clients.* We will never ask for payment at any stage of the recruitment process.Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.