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Are you passionate about helping clients implement their Microsoft Dynamics 365 Customer Engagement platform solutions? We are seeking a skilled and experienced Dynamics 365 CE (CRM) Solution Architect to join our Belgian Business Applications team Join a team of Business Applications professionals focused on implementing Microsoft Dynamics 365 Customer Engagement (CRM) solutions for clients in various industries such as Retail & Consumer goods, Public Sector, Financial Services and Professional Services. As a team we are focused on solutions for Sales, Customer Service and Contact Center, Field Service, and Project Operations. We think global and act local, delivering solutions of quality to our clients in Belgium and across Europe.You will be part of a fun and dedicated team made up of enthusiastic, motivated, and supportive colleagues. The team is cross-skilled, including functional profiles, delivery leads and presales consultants in addition to our technical colleagues.
Skills and experiences
We expect you to:
•Have at least 5 years of demonstrable experience as a Dynamics 365 CE (CRM) Solution Architect (or equivalent).
•Have strong analytical skills to understand complex business problems and provide effective solutioning to meet client needs.
•Have strong skills in building and maintaining positive relationships with clients, understanding their business and strategic needs, and providing tailored solutions of quality.
•Bring flexibility as needed to adapt to changing requirements, client needs, industry and technology trends.
•Have experience in leading and motivating cross-functional teams, fostering a collaborative and productive work environment. You are not afraid to coach your colleagues on a daily basis.
•Be fluent in English and (Dutch or French).
It is preferred to:
•Have demonstrable experience in business process modeling using elements and concepts such as Business Process Modeling Notation, flowcharts, and Unified Modeling Language diagrams.
It is a plus if you:
•Have technology/technical expertise on the Dynamics 365 CE (CRM) platform regarding its configuration, customization, security, performance, and deployment.
•Have related technology skills such as .NET C# for plugins, Microsoft Copilot, Power Platform or Dataverse for low-code development, Azure Logic Apps or Power Automate for workflows, and Azure DevOps or GitHub for source control and CI/CD.
•Have demonstrable experience with and/or knowledge of project management method(s) & frameworks such as Agile, Scrum or Prince2.
•A passion for working with clients and deliver solutions of quality to meet their needs.
•An appetite to work with Microsoft Dynamics CE (CRM) platform solutions, Microsoft Copilot, Power Platform, the Microsoft ecosystem, and the latest technologies available in the market.
•A team player mentality, motivated to work with our local and global Avanade teams.
•A proactive approach to learning, developing your career and helping others at Avanade by sharing your knowledge and experiences.
•Excellent communication skills and the ability to work effectively in both a local Belgian as well as an international environment.
As a Dynamics365 CE (CRM) Solution Architect you will play a crucial role in designing,implementing, and managing Customer Engagement solutions leveraging MicrosoftDynamics 365, Power Platform and Microsoft Copilot.
You will beresponsible for:
Owning the Solution Architecture; from developing the initial solution design and implementation plans based on client requirements and business needs, to assuring quality during delivery and contributing to strategic and project operational decision-making through your participation in change boards and steering committees. Contributing to the Technical Architecture; working closely with the Technical Architect(s) and other stakeholders, consulting on providing technical guidance to clients and project teams in ensuring best practices for architectural design and governance are followed. Leading the requirements gathering; working closely with the Functional Architect(s) (or taking on that role), client stakeholders and the project team to define the project implementation scope (business requirements) and support with gathering technical (application) requirements. As early as the start of an opportunity, in a presales role capacity; engaging with prospective and current clients during solution demos and evaluations. Contributing to successful delivery: helping to ensure that the Customer Engagement (CRM) solutions implemented are robust, scalable, and aligned with the strategic/business objectives of the organization. Participating in our local & global Avanade communities; be a coach and mentor to (more) junior colleagues in our Belgian Business Applications team.Some of the best things about working at Avanade
Opportunity to work for Microsoft's Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)Real-time access to technical and skilled resources globallyDedicated career advisor to encourage your growthEngaged and helpful coworkers genuinely interested in youFind out more about some of our benefits Employee Benefits at Avanade | Avanade
