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Our analysts are in the midst of the action when it comes to the digital developments at Telenet. They play a key role in translating our customer experience vision into stories ready to build. With commitment to innovation and customer centric solutions, it’s our functional analysts who shape and guide the implementation of our strategic initiatives.
**Responsibilities**
- Determine and develop functional requirements for systems in production, such as:
- Telenet.be website
- Telenet App
- Customer Self-service portal
- Customer Care Center (voice, written care & social media)
Using technology, such as:
- Adobe Experience Manager
- Pega Engagement Platform
- Genesys Callcenter Software
- Partner with your product owner and other stakeholders across Telenet to translate business demands into (technical) requirements
- Understand the customer’s need and guard best practices in the customer’s journey
- Ensure clear user stories and acceptance criteria are in place for development planning
**Skills and Qualifications**
- Proven experience in functional analysis for digital, customer-facing solutions and custom software development
- Practical experience generating functional documentation
- Experience with (REST) API’s and data mapping
- Proficiency with UML and technical writing
- Excellent communicator with the ability to translate business requirements into actionable user stories
- Proven capabilities in project and user-testing management
- Good knowledge of Confluence and Jira
- Experience within the Telecommunications sector is a plus
- Experience with Agile ways of working in an iterative model is a plus
- Fluent in English and Dutch
**Compensation**
We offer an attractive salary and benefits packages that you can personalize to your heart's content. Want to work abroad? No problem We offer 60% remote work. But you’ll also love our office with a great atmosphere, fine colleagues and all the room to grow, thanks to extensive learning opportunities and internal mobility possibilities. In short: at Telenet you will have a bright future.
**At Telenet, we're always one step ahead**
Learn more about working at Telenet on our Careers website.
