Aftersales Multimedia Specialist

il y a 2 semaines

Zaventem, Belgique Inchcape Temps plein

We are looking for a passionate and driven **Aftersales Multimedia Specialist** to join our team.

As an Aftersales Multimedia Specialist, you will provide technical assistance and support to Toyota and Lexus dealers for integrated multimedia systems.

You will work closely with team colleagues, Toyota/Lexus dealers, Toyota Motor Europe, and customers to ensure maximum satisfaction and effectively resolve technical issues.

**Your role**
- Diagnose and resolve technical issues related to vehicle multimedia systems.
- Provide technical support and assistance to dealers and customers regarding multimedia systems (audio, video, navigation, connectivity).
- Train dealership staff on the use and troubleshooting of multimedia systems.
- Collaborate with technical and production teams to improve systems and integrate user feedback.
- Write and update technical documentation on our extranet. Participate in follow-up meetings and share customer feedback and market trends with factories.

**Your profile**
- Degree in electronics, computer science, engineering, or a related field.
- Previous experience in the automotive multimedia technology or aftersales technical support is a plus.
- In-depth knowledge of navigation, audio, video, and connectivity systems.
- Excellent diagnostic and technical problem-solving skills.
- Ability to train and communicate effectively with technical staff.
- Proficiency with diagnostic tools and software specific to the automotive sector. Bilingual Dutch/French, with a strong command of English.

**Why join us**

If you thrive on expertise and enjoy working in a dynamic environment, this role offers the opportunity to significantly impact dealers and customers, enhancing the quality of our brands. Continuous training is key to maintaining your expertise. You will work on innovative projects and influence the future of automotive aftersales services.

We offer a market-conform salary, a one-month bonus, a company car, a net allowance, meal vouchers, and comprehensive insurance packages.

**Your dedicated Talent Acquisition Partner**:Marjan Dietens

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