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IT Support Specialist

il y a 3 semaines

Gent, Belgique Deliverect Temps plein

**Deliverect**

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

**Department Focus**

At the heart of Deliverect beats the powerhouse known as Cloud Platform. We don't just offer a platform; we provide a reliable, scalable, and secure engine propelling businesses towards delivering the ultimate customer experience. Picture us as a squad of highly skilled engineers and architects, fuelled by a passion for crafting innovative and customer-centric solutions. Our relentless pursuit involves constant refinement and the infusion of new features into our platform, all designed to propel our customers towards unparalleled success.

In today's fiercely competitive landscape, businesses must navigate a robust cloud software system. Enter our realm—we are the leaders on this mission. Our dedicated team is committed to aiding our loyal users in achieving their business goals and, in turn, providing their customers with a leading-edge ordering experience. We thrive in the realm where cutting-edge technology meets a commitment to excellence, ensuring that every interaction, every order, and every experience is nothing short of extraordinary

Your Impact:
This presents the perfect opportunity for a driven individual with a passion for IT and with innate follow-up and follow-through skills to truly fast track the start-up of their career and development of their knowledge of the IT industry.

You will be the go-to person for your colleagues in other departments to get technical assistance and support related to computer systems, IT infrastructure, hardware, and software and will be working closely with other IT colleagues in North America, Belgium and Spain and all other teams across our 12 office locations.

**A Typical Day**:

- Assist in the configuration, deployment, and management of macOS devices and peripherals.
- Provide day-to-day technical support for users, resolving hardware, software issues via IT ticketing system.
- Help manage OneLogin, including provisioning and de-provisioning users, setting up Single Sign-On (SSO) for apps, and enforcing Multi-Factor Authentication (MFA) policies.
- Assist with implementing and maintaining MDM solutions for secure device management across the organisation.
- Assist in documentation procedures for onboarding/off boarding employees, system configurations, and troubleshooting guides.
- Collaborate with the IT team to improve system processes and implement new technologies.
- Provide support for IT projects such as software updates, system integrations, and IT audits.
- Maintain network equipment and solve network-related issues
- Manage remotely our workstations and devices, and maintain an asset inventory
- Assist with office operations and security

**Your Expertise**:

- 1+ years of support experience.
- Experienced in the triage of different tickets and hardware requests
- Experience with MacOS is a plus
- A fast and enthusiastic learner with a passion for IT and technology
- A drive to conquer challenges and learn to work with new technologies
- A social person who loves to interact with colleagues
- A forward thinking mind that strives to find places for improvement in our IT strategy and is willing to start and manage projects to find and implement solutions
- A natural problem solver

**Additional Information**:

- This is a full-time, hybrid role with a flexible work schedule, offering 4 days in our Ghent, Belgium office and 1 day of remote work. Leading to 3 days in the office and 2 days of remote work.
- Fluency in English is required, with strong written and verbal communication skills being essential.

**Join Deliverect: Where You Shape Tomorrow's Success**

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fueled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

**What We Bring to the Table**

**_ Unicorn Status_**_:_ Join a fast-growing SaaS unicorn at the forefront of the order management industry.

**_Learning Opportunities_**_:_ We invest in your growth with a dedicated learning budget and clear learning pathways.

**_Inclusive Policies_**_:_ Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.

**_Diverse Team:_** Become part of an international team that values diversity, fostering a culture of transparency and visibility.

**A Peek into Life at Deliverect**

**_ Performance-Driven Freedom_**_:_ Your contributions speak louder than the clock. Achieve flexibi