Freelance CRM Analyst

**Hi, do you see yourself...**:

- Delivering standard reports, improving existing reports and developing new reports on customer and sales data.
- Analyzing these reports and reporting the conclusions to managers and other parties involved.
- Investigating the possibilities of (new) analysis and optimization techniques (machine learning, data mining, artificial intelligence, pre-dective analytics, etc.) and data enrichment.
- Automating data driven communication and other CRM processes.
- Identifying the information needs with regard to customer and sales data in internal departments and suppliers. Developing research activities and specific analyses on the CRM database.
- Pro-actively making suggestions for research activities on the CRM database and for market research, focusing on those analyses that create the most value.
- Depending on the role distribution within the CRM team, fulfilling both a managing and executive role within the various research activities and directing external consultants.
- Pro-actively translating research results into advice on concrete commercial actions for various departments and suppliers.
- Supporting the CRM coordinator in developing the commercial CRM communication plans.
Taking responsibility for the data quality of the CRM database and all associated tools. Acting as a point of contact for all CRM IT matters and deploying issues to the functional management department.
- Delving into the technical possibilities of the CRM database and all associated tools with the aim of further professionalization and optimization of the use of data and systems.
- Advising and supporting in the further development, cleansing and enrichment of the CRM database and in the design and implementation of global CRM tools.
- Regularly carrying out checks on the correctness of data files and reports in cooperation with the Group IT, Group CRM, Functional Management and BO departments.

**Interested? Read on because**
you will work for a big known luxury brand. Their strengths are a wide range, personal advice, quality, and attractive prices. As an employer, they have much to offer: a professional and ambitious organization, a modern workplace, and committed and knowledgeable colleagues.

In this position you will report to the CRM Manager Benelux. You actively contribute to the further growth of our organization. In short, an ideal position for an ambitious professional.

**Your profile**
- Master's degree with applied knowledge of predictive statistics.
- Perfect command of the Dutch language (spoken and written) and good command of French and English.
- Knowledge of SPSS, R, SAS, Phyton or similar.
- Knowledge of SQL or comparable
- Analytical, excellent numerical insight.
- Good commercial acumen.
- You are precise and no detail escapes you.
- Communicative and proactive.
- Team player

**Specifics**
- Start ASAP min. 3 - 6 months
- Fulltime (negotiable)
- Flemish Brabant - remote work possible

**Good luck