Customer Support

il y a 2 semaines

Gent, Belgique Teamleader Temps plein

**Job description**:

- **Role**: Customer support
- **Scope**: Product expert supporting our Dutch speaking customers in their use of Teamleader Focus
- **Level**: Junior
- **Location**: Ghent, BE or Amsterdam, NL (Hybride home working model)
- **Timing**:ASAP

**Who are we and why should you care?**:
Teamleader is a **SaaS scale-up** founded in 2012 in Ghent, Belgium. With **Teamleader Focus** we simplify work for small businesses by offering an all-in-one solution for CRM, project management and invoicing. **Teamleader Orbit**, acquired in 2019, focuses on helping medium-sized agencies thrive. By joining forces, we became **the logical choice for any European business**, big or small, that aims to automate and simplify work.

**What an average work week looks like**:
If you join our Customer Expert team, it’s because you strive to be a **product expert** on the one hand and derive your energy from **delighting customers** on the other.

Developing product expertise is key in this role. You’ll need to be curious and crazy about details to become a true Teamleader Focus expert. That expertise comes in handy when helping out our customers at the front line virtually. **By talking to customers on a daily basis**, you get a deep understanding of both our product and our customers. You’ll represent the voice of the customer by actively passing on their feedback and requests to the product & development department. It’s a team effort: our customer experts pick each other’s brain constantly to assure accurate, timely and surprising support that our customers ask for and deserve.

You will use that growing product knowledge not only to support our customers. According to your own growth, interest and talent, you’ll have the chance to participate in **support-related projects** in the Customer Expert Team, i.e. contributing to our knowledge base, recording webinars, cross departmental activities with our finance, sales or success teams... and much more.

Working at the Customer Expert team, means you will never, ever come home and say you had “just another day at the office”. **You will talk with tons of entrepreneurs every day**, you’ll see them grow and help them become more successful. In turn, you’ll gain new product insights daily, which makes you the Teamleader Focus Expert for our customers and your colleagues.

**Why others chose Teamleader: we're lively, not corporate**:
We have the energy and boldness of a start-up and the expertise and pragmatism of a scale-up. The result: a team of both young and seasoned professionals led by supportive and approachable managers who give recognition and rewards for hard work. You’ll be working in a **fast-paced tech environment **with open feedback culture and room for initiatives and ideas. On top of that, you’ll get:

- A liberal** training budget** to spend as you choose.
- A **hybrid working model**, a pleasant mix of office work and home working. Find out more here.
- A **personal tooling budget,** to make working from home as comfortable as it is in our offices.
- Daily budget-friendly in-house prepared **lunch** and **dinner** options, as well as Free Food Fridays and Cava Fridays.
- Competitive and market-conform **salary** and **compensation and benefits**, including company car or other mobility options (electrical step, bike,...)
- Our long-lasting dedication to **employee wellbeing**, just take a look at our career page and Instagram to see how we keep the Team(leader)-spirit going.

**We value diversity**:
Our ambition is to build and sell a product that helps everyone everywhere (starting with Europe) to work smarter, so we want our team to reflect that. We believe that a diverse, inclusive working environment is crucial to realise that ambition, so we’re committed to continue to build and cherish a culture where every colleague feels welcome, appreciated and heard.

**Requirements**:
**Sounds like something for you? You would be a good fit for this job if you**:

- Junior or already have some work experience? We don’t mind, as long as you can prove you’re a hard-working person with a can-do attitude
- Are driven by helping customers get the most out of Teamleader. In fact, customer satisfaction means the world to you.
- Are patient, emphatic and you are able to keep your calm, even when things get busy.
- Have awesome problem-solving skills and a razor-sharp, analytical mind.
- Have the ability to quickly build up excellent product knowledge and do what it takes to keep this up-to-date.
- Have full proficiency in Dutch and English. It's a big plus if you're also fluent in French or German.
- Are well-organized and detail-oriented: you love a clean desk and keep your calendar and work neatly organized.
- Go the extra mile to provide superior customer support.
- Are able to communicate effectively and authentically with customers. You are good at explaining complex problems in an understandable way.
- Have affinity with IT. A

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