Business and Functional Analyst
il y a 2 semaines
Opgericht in 2020 in België, maakt ATS4IT deel uit van de Moongy Group, opgericht om de aanwezigheid van agap2IT in Europa te versterken.
Sinds 2021 hebben we ons verder uitgebreid met de opening van een Deense vestiging in Kopenhagen en een Spaanse vestiging in Madrid, wat onze toewijding benadrukt om een sleutelspeler te zijn in het Europese technologische landschap.
Nabijheid, transparantie en samenwerking definiëren onze aanpak bij ATS. We streven ernaar uw vertrouwde partner en de eerste keuze te zijn voor uw technologische uitdagingen.
Rol: Business en Functioneel Analist - ServiceNow
Locatie: Brussel, België
Type: Hybride (2-3 dagen per week op locatie)
Talen: Vloeiend in Engels en Frans (C2-niveau mínimaal)
Belangrijkste verantwoordelijkheden:
Als Business en Functioneel Analist - ServiceNow werk je nauw samen met stakeholders om de zakelijke behoeften te analyseren, vereisten te verzamelen en deze om te zetten in functionele oplossingen op het ServiceNow-platform. Je overbrugt de kloof tussen bedrijfsprocessen en technische implementaties, waarbij je ervoor zorgt dat de oplossingen effectief voldoen aan de zakelijke doelstellingen.
Vereiste vaardigheden:
- Bachelor in Bedrijfskunde, IT, Informatica of een verwant vakgebied.
- Meer dan 3 jaar ervaring als Business Analyst of Functioneel Analist, bij voorkeur met ervaring in ServiceNow-projecten.
- Aantoonbare ervaring in het verzamelen en documenteren van zakelijke en functionele vereisten.
- Bekendheid met ServiceNow-modules (ITSM, HRSD, CSM, ITOM, enz.).
- Ervaring met workflowontwerp, procesautomatisering en configuratie binnen ServiceNow.
- Vermogen om gedetailleerde user stories en procesdiagrammen te maken.
- Sterke analytische, probleemoplossende en communicatieve vaardigheden.
- Ervaring met Agile-methodologieën.
Gewenste vaardigheden:
- ServiceNow-certificeringen (Certified System Administrator, Certified Implementation Specialist).
- Kennis van ITIL-processen.
- Ervaring met scripting (JavaScript, GlideScript).
- Bekendheid met integratietools (REST/SOAP API's).
- Ervaring in een advies
- of klantgerichte werkomgeving.
Wat wij bieden:
- DKV-verzekering.
- Gratis trainingen (technisch, gedragsmatig, taalkundig) en certificeringen.
- Doorlopende en gepersonaliseerde ondersteuning voor carrièreontwikkeling.
- Mogelijkheden om te werken aan projecten met geavanceerde technologieën.
- Deel uitmaken van een wereldwijd netwerk van bedrijven, met toegang tot een breed scala aan uitdagende projecten op verschillende Europese markten.
Bij ATS4IT, onderdeel van de agap2IT-familie, bevorderen we gelijkheid en waarderen we diversiteit. We creëren een veilige, inclusieve omgeving waar kansen gelijk zijn voor iedereen. We verwelkomen sollicitaties van mensen van alle achtergronden, uitsluitend op basis van verdienste.
Sluit je bij ons aan en bouw mee aan de toekomst
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