Logistics Operations Team Leader

il y a 2 semaines

Zaventem, Belgique IKEA Temps plein

**Job ID**: 272003

**Date posted**: 08/01/2025

**Who you are**
To enable a convenient customer experience, IKEA is offering a wide range of services. Connected to fulfilment operations are the Collect and Home Delivery Service.
As Logistics Operations Team Leader (internally this position is called Service Execution Team Leader) you will be responsible for excellence in Service Execution by securing operational requirements in the unit in close cooperation with Fulfilment Operations and external Service Partners. Enabling an excellent customer experience through a high performing operations at the lowest possible cost are your responsibility. You lead, coach and develop the operational teams, always with an everyday safe, sustainable and healthy work environment in mind.

To be successful in your role, we expect that you have:

- Experience in leading people with proven record of successful leadership delivering both business result and people development
- Proven experience in working through others, set priorities, delegate responsibility, and give open and honest feedback
- Business-minded approach with a clear customer focus and ability to meet agreed budgets and goals
- Ability to implement structural way of working within the area of responsibility
- Passion about logistics and have the ability use your know-how to optimize processes with high quality understanding the financial impact and customer experience
- Good knowledge of retail and/or logistics processes, tools and working methods
- Understanding of budget, cost, and key performance indicators and how to use them to plan, follow up and steer the business
- Good knowledge of service execution processes, frameworks, and guidelines
- Interested in home furnishing, people's life at home, and the IKEA product range
- Understanding and contributing to the assigned matrix in the agreed and established forums
- Good knowledge of problem-solving and process improvement methodologies

As a future leader of our organization, we expect:

- Good knowledge of different leadership styles and how to adapt it according to needs and different situations
- Ability to perform and deliver while learning and developing yourself and your team
- Passion to lead business through people and having a strong belief in the individual potential to develop
- Ability to inspire and engage others while being business-minded and having a customer centric approach
- Energized by developing and supporting others to reach set goal
- Good knowledge of change management, ability to facilitate a team through change and experience in conflict resolutions
- Ability to deliver the results when dealing with the unknown in a constantly changing omnichannel environment
- Ability to build trust and communicate in a clear and targeted way with different people in various situations
- Ability to manage a high-volume and vibrant omnichannel environment
- Eager to deliver customer value and excellence in operation
- Ability to make things happen with flexibility, speed, and simplicity
- Inspired by the IKEA vision, IKEA Leadership and IKEA Culture & Values

**Your responsibilities**
You will be accountable for assigned team's performance to secure a high performing daily operation connected to Service Execution for the unit including:

- Efficient staging and preparation for last mile and loading operations,
- The required handover and loading capacities,
- The inventory and handling management,
- Compliance to applicable frameworks and guidelines

Next to that, you will:

- Take direct lead with identifying, recruiting, retaining and developing the many talents in the Service Execution team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession
- Maintain a clean, organized and safe working environment throughout the unit and secure Service Execution Co-workers working in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security and the environment
- Secure effective, qualitative and efficient daily Service Execution within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs
- Support lean methodologies within Fulfillment unit and oversee the Lean improvements and initiatives in designated area of responsibility

**Our team within IKEA**
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective

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