Emplois actuels liés à Help Desk Support Specialist - Brussels - Getronics
-
Help Desk Support Specialist
il y a 2 semaines
Brussels, Belgique Getronics Temps pleinAs a service desk operator, you’ll be the first point of contact for computer users who’ve got problems or need assistance. You may be working for an information technology company helping its customers, or as part of an internal service desk team supporting other employees. Either way, you’ll be helping users to continue working efficiently and...
-
IT Help Desk Specialist
il y a 6 jours
Brussels, Belgique OneSpan Temps pleinThe future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility. Many positions and locations will provide you with the choice of in office work, distributed or hybrid. We collaborate with each employee to...
-
Junior IT Help Desk Technician
il y a 2 jours
Brussels, Belgique Business & ICT Consulting Temps pleinBusiness & ICT Consulting operates from Belgium and Luxembourg; making easier for its customers to implement and manage their ICT departments truly aligned with new arising models of organizations built on sustainable development and innovation. **Job description**: We are actively looking for a **Junior** **IT Help Desk Technician** to provide user support...
-
Help Desk Supervisor
il y a 6 jours
Brussels, Belgique Embassy Brussels Temps pleinHiring Path: - Open to the public Who May Apply/Clarification From the Agency: For USEFM - FP is 06. Actual FP salary determined by Washington D.C. All Interested Applicants / All Sources !!! Post policy update: Inbound USEFM applicants DO NOT have to wait until they are within 90 days of arriving at post to apply. !!! Security Clearance Required: Public...
-
IT Support Specialist
il y a 14 heures
Brussels, Belgique Experis Temps pleinLocation: **BRUXELLES** **#23660** Spécialiste en Support Informatique Rejoins une équipe dynamique et innovante au cœur du secteur du bâtiment, où chaque jour offre de nouveaux défis excitants ! En tant que Spécialiste en Support Informatique, tu seras le maître de notre réseau informatique, garantissant une expérience optimale pour notre...
-
Technicien Help Desk Ict Junior-herstal
il y a 2 semaines
Brussels, Belgique TRIXXO jos Liège Temps pleinPour une PME active dans le secteur de l’informatique et des télécommunication, TRIXXO jobs est à la recherche d’un Technicien Help Desk en ICT(H/F). Etes-vous avant tout un passionné(e) en informatique? - Vous analysez et donnez un premier support help desk aux utilisateurs internes et externes ( tel /mail/ connexion à distance) - Vous intervenez...
-
Help Desk Informatique Financier
il y a 1 semaine
Brussels, Belgique Axis Temps plein**Description** - Votre fonction inclut également la prise en charge du suivi et du contrôle journalier de la production sur IBM eSeries et sur Microsoft Windows (impression, backup, incidents,) et réseau. - Vous travaillerez en équipe et pourrez être amené à effectuer des déplacements vers nos agences. **Profile** - Vous êtes parfait bilingue...
-
IT Support Specialist
il y a 1 semaine
Brussels, Belgique Capgemini Temps pleinNature of the tasks: - Service desk agent, incident agent and analyst, problem agent and analyst - Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate - First and second-line support: remote and on-site support - Recording & tracking incident information - Recording & tracking Problem...
-
IT Support Specialist
il y a 2 jours
Brussels, Belgique Sogeti group Temps pleinNature of the tasks: - Service desk agent, incident agent and analyst, problem agent and analyst - Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate - First and second-line support: remote and on-site support - Recording & tracking incident information - Recording & tracking problem...
-
Service Desk Operator
il y a 14 heures
Brussels, Belgique Getronics Temps pleinAs a service desk operator, you’ll be the first point of contact for computer users who’ve got problems or need assistance. You may be working for an information technology company helping its customers, or as part of an internal service desk team supporting other employees. Either way, you’ll be helping users to continue working efficiently and...
-
Help Desk Officer
il y a 2 semaines
Brussels, Belgique Alphacredit Temps pleinFor our IT department, we are looking for an **IT Help Desk Officer (M/F/x)** Within IT, the Service Desk plays a crucial role. The Service Desk is the central point of contact for submitting all requests and reporting incidents. The keywords are customer focus, efficiency and continuous improvement. First of all, we are looking for someone motivated who,...
-
Service Desk Specialist
il y a 1 jour
Brussels, Belgique Uni Systems Temps pleinAt Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Specialist to join our UniQue team. What will you be doing in this role? - Create, curate, and maintain the service desk knowledge base(s) and knowledge artefacts, including coordination thereof, with a view to a...
-
Technical Support Specialist
il y a 2 semaines
Brussels, Belgique Getronics Temps plein**Nature of tasks** - Service desk agent, incident agent and analyst, problem agent and analyst - Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate - First and second-line support: remote and on-site support - Recording & tracking incident and request information - Recording & tracking...
-
Service Desk Operator
il y a 2 semaines
Brussels, Belgique Getronics Temps pleinAs a service desk operator, you’ll be the first point of contact for computer users who’ve got problems or need assistance. You may be working for an information technology company helping its customers, or as part of an internal service desk team supporting other employees. Either way, you’ll be helping users to continue working efficiently and...
-
Expert Help Desk
il y a 5 jours
Brussels, Belgique EGOV Select Temps plein**Environnement de travail** Le Ocasc est un service public dont la mission est de répondre aux besoins sociaux et culturels du ministère de la défense nationale. L'équipe informatique de l'Ocasc est une petite équipe où l'on peut rencontrer différents domaines de l'informatique en tant que professionnel de l'informatique. **Description de...
-
Help Desk Informatique Financier
il y a 1 semaine
Brussels, Belgique Axis Temps pleinOnze klant, een private bank gevestigd in Brussel, is op zoek naar een Financial IT Help Desk om klantenondersteuning te bieden voor internettoepassingen en de backoffice. Deze functie biedt een dynamische kans om in teamverband te werken, met mogelijke verplaatsingen naar kantoren. De ideale kandidaat is een tweetalige Frans-Nederlandse expert met een...
-
Service Desk IT Specialist
il y a 2 semaines
Brussels, Belgique European Defense Agency Temps pleinThe European Defence Agency was established on 12 July 2004, and is governed by Council Decision (CFSP) 2015/1835 defining the statute, seat and operational rules of the European Defence Agency. The Agency has its headquarters in Brussels. The main task of EDA is to support the Council and the Member States in their effort to improve the Union's defence...
-
Standard IT Support Specialist
il y a 2 semaines
Brussels, Belgique Getronics Temps plein**Nature of tasks** - Service desk agent, incident agent and analyst, problem agent and analyst - Incident analysis, first and second-line customer liaison with the purpose of maximizing the first call resolution rate - First and second-line support: remote and on-site support - Recording & tracking incident and request information - Recording & tracking...
-
Support Desk Agent
il y a 2 semaines
Brussels, Belgique EMVO (European Medicines Verification Organisation) Temps plein**Function**: - Acting as the** Single Point of Contact** for operational issues and incoming calls requiring escalation beyond the Service Desk team’s capacity - **Monitoring **Service Desk dashboards to ensure timely incident resolution according to business priorities and suggesting improvements or escalating when necessary - Assisting in the...
-
IT Support Specialist
il y a 6 jours
Brussels, Belgique Greenomy Temps pleinGreenomy is expanding, join our mission in accelerating the green transition!_ At Greenomy, our mission is to accelerate the global transition to a sustainable economy. We want to empower companies and financial services to measure, analyse, plan and execute their sustainability objectives while enabling them to efficiently & effectively comply with...
Help Desk Support Specialist
il y a 2 semaines
As a service desk operator, you’ll be the first point of contact for computer users who’ve got problems or need assistance. You may be working for an information technology company helping its customers, or as part of an internal service desk team supporting other employees. Either way, you’ll be helping users to continue working efficiently and increasing satisfaction levels.
**Main Job Duties and Responsibilities**
- diagnose and resolve technical hardware and software issues
- research questions using available information resources
- advise user on appropriate action
- follow standard help desk procedures
- log all help desk interactions
- administer help desk software
- follow up with customers and users to ensure complete resolution of issues
- redirect problems to correct resource
- identify and escalate situations requiring urgent attention
- track and route problems and requests and document resolutions
- resolve technical problems with Local Area Networks and Wide Area networks
- prepare activity reports
- inform management of recurring problems
- stay current with system information, changes and updates
- help update training manuals for new and revised software and hardware
- train computer users as necessary
- clean up computers
**Education, Qualifications and Experience**
- Bachelors degree preferred
- working knowledge of fundamental operations of relevant software, hardware and other equipment
- experience researching, analyzing and interpreting automated system problems
- knowledge and experience of customer service practices
- related experience and training in troubleshooting and providing help desk support
- Fluent in French, English and Dutch is an asset
**Key Skills and Competencies**
- oral and written communication skills
- learning skills
- customer service orientation
- problem analysis
**About Getronics**:
Getronics is a global ICT integrator with a long history that extends over 135 years. With about 4,000 colleagues across Europe, Asia Pacific, and Latin America, Getronics’ vision is to reimagine the digital future, one customer at a time.
We do this by leveraging an integrated and secure-by-design portfolio around Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support, Service Desk, Network Infrastructure, and Security & Compliance to serve our more than 1,400 customers in both public and private sector.
Getronics is the founder and leading member of the Global Workspace Alliance. This unique model provides customers with consistent IT services across 185 countries, with one single point of contact, contract, and billing entity yet maintaining the local touch with flexibility and cultural fit of a local partner.
