Associate Manager, Track Trace
il y a 2 semaines
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**:
At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
**Summarized Purpose**:
Ensures efficient and effective processes of the department and is responsible for quality within the department. Participates in the daily operations of the departments supported or where needed and follows up on complaints/issues unit resolution. Provides training for new personnel or when new processes are implemented. Follows up on training documentation of the team. Attends study protocol meetings, courier weekly, QBR’s and escalation calls. Creates work schedule and holiday planning for the team.
As a member of the Logistics Leadership team your presence onsite may be required for the following events, but not limited to:
- Meetings and/or trainings, team coaching
- Audits
- Courier Meetings
**Education and Experience**:
- Preferred degree Bachelor degree or relevant formal/academic/vocational qualification or precious experience that provides knowledge, skills, and ability to perform the job [comparable to 5+ years
- Proven Leadership skills
**Knowledge, Skills & Abilities**:
- Knowledge of Good Clinical Practices
- Strong attention to detail
- Strong organizational skills
- Staff motivator
- Proven negotiation and problem resolution skills
- Superior analytical, interpersonal and time management skills
- Critical thinking and problem-solving skills to support quality decision making
- Excellent client and phone service skills, excellent verbal communication skills
- Maintains confidentiality of client protocols and study data
- Demonstrates executive presence and strong consultation skills
- Expert knowledge of the departmental tasks and processes
- Leadership skills
- Excellent Time Management skills
- Accurate data entry skills
- Excellent computer skills
- Ability to work in a collaborative environment
**Additional/Specific Job Responsibilities**:
- Reports to Director, Lab Logistics
- Manages the Team Leads in Track/Trace and Shipping
- Acts as a back up to other Team Leads in Logistics
- Directs and participates in all aspect of daily operations of the department
- Evaluates performance of the team and displays positive attitude and excellent work ethics
- Plans appropriate staffing levels to meet business and client needs
- Provides training to new staff members and when new processes are implemented
- Proint of escalation for queries related to Track/Trace and Shipping,
- Point of escalation for calls related to courier issues, performance and logistics issues and escalated to management/appropriate department to ensure satisfaction of internal and external stakeholders
- Actively assists during Sponsor audits
- Assists Management with training, quality compliance, SOP reviews and updates
- Manages staff, which may include interviewing and job selection, job description preparation, professional development, goal setting, performance management, behavior and technical coaching and mentoring, employee counseling, and separations
- Reviews and approves time records, expense reports and/or global team meetings
- Conducts 1:1 with direct reports and maintains open communication with each staff member
- Attend client meetings ad needed
Leads and participates in projects
- Coordinates the review and action required on courier performance reports
- Assists in managing Quality Events related to the department
- May require IATA certification
**Benefits**:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation
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