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**Overview**:
TrustBuilder is a European-based cybersecurity software vendor with a global reach. We are in the business of fortifying digital landscapes with our identity-centric solutions, enabling businesses worldwide to operate securely and efficiently.
Our SaaS platform stands out in the industry, powered by a passwordless and deviceless Multifactor Authentication solution that is seamlessly integrated into a comprehensive Customer Identity and Access Management platform. This sophisticated blend of technology ensures airtight security while facilitating a frictionless user experience for consumers and employees alike.
At TrustBuilder, we are deeply focused on empowering businesses. Our primary goal is to enable our customers to operate securely and efficiently. To achieve this, we offer tailor-made “haute couture” solutions, allowing our clients to customize their cybersecurity defenses according to their specific requirements and bring a unique proposition to the market.
Moreover, we acknowledge the crucial role third-party collaborations play in modern business operations. Our solutions are crafted to simplify such collaborations, ensuring easy and secure interactions between various parties.
With TrustBuilder, you can trust in a secure digital future.
TrustBuilder values its people and culture. Employees live by their core values : Care, Team Up and Innovate. Employees are customer oriented, they respect each other, work as a team, and deliver excellence by being creative and innovative day-to-day. TrustBuilder offers a competitive salary and a stimulating work environment. TrustBuilder also provides opportunities for learning, development, and career growth.
As we continue to expand our offerings and client base, we are seeking a dynamic and experienced Head of Service Management to lead our team of Projects & Service Delivery Managers.
As we continue to expand our offerings and client base, we are seeking a dynamic and experienced Head of Professional Services to lead our team of Solution Architects and Delivery Consultants.
**Role description**:
The Head of Professional Services at TrustBuilder will play a pivotal role in driving the successful delivery of our identity and access management solutions to our clients. Reporting directly to the Senior Vice President Operations & Services, the incumbent will lead a team of solution architects and delivery consultants to ensure the timely and effective implementation of our solutions across various client environments.
Location: Belgium
**Key Responsibilities**:
- **Leadership and Team Management**:
- Provide strategic leadership and direction to the professional services team, fostering a culture of collaboration, innovation, and excellence.
- Mentor, coach, and develop team members to maximize their potential and drive professional growth.
- Foster a customer-centric mindset within the team, emphasizing the importance of understanding client needs and delivering value-added solutions.
- ** Solution Architecture**:
- Oversee the design and architecture of TrustBuilder’s identity and access management solutions, ensuring alignment with client requirements, industry best practices, and company standards.
- Collaborate closely with sales, pre-sales, product management, and R&D teams to translate customer needs into actionable solution designs and implementation plans.
- ** Delivery Excellence**:
- Drive the successful implementation and deployment of Trustbuilder solutions, adhering to project timelines, quality standards, and budgetary constraints.
- Provide oversight and support for project delivery activities, including requirements gathering, solution design, configuration, testing, and deployment.
- Monitor project progress and performance metrics, identifying risks and issues proactively and implementing mitigation strategies as needed.
- ** Customer Engagement and Satisfaction**:
- Serve as a trusted advisor to key clients, building strong relationships and ensuring alignment between client objectives and Trustbuilder solutions.
- Act as the escalation point for customer issues and concerns, working closely with internal teams to resolve issues promptly and effectively.
- Champion a culture of customer success and satisfaction, driving continuous improvement initiatives to enhance the overall client experience.
- ** Continuous Improvement**:
- Lead initiatives to optimize and standardize professional services processes, tools, and methodologies to increase efficiency, scalability, and consistency.
- Stay abreast of industry trends, emerging technologies, and best practices related to identity and access management, leveraging insights to enhance TrustBuilder’s service offerings.
**Do we have a match?**:
This is what we expect from you:
- Bachelor’s degree in Computer Science, Information Technology, or related field; advanced degree preferred.
- Proven experience of 10 years in a leadership role within professional se
