Support to Change Management for Nato Cyber Security Centre
il y a 1 semaine
**EXPERIENCE AND EDUCATION**:
**Essential Qualifications/Experience**:
- Previous experience in Sr. Change Manager position
- Experience in Cyber Security domain (SIEM, Computer Forensics, Vulnerability Assessment, Network intrusion prevention, Full packet capture, Public Key Infrastructure, Crypto)
- Proven experience in developing and implementing ITIL v3/v4 service management processes and procedures
- Experience working within a matrix management environment
- Experience of managing change across a global organization
- 5+ years of relevant change and configuration management experience at management level
- 5+ years of experience supporting business process/systems changes
- Advanced level working knowledge of Network design (IP addressing, Routing/Switching, high availability)
- Advanced level of working knowledge of System design (Virtualization, Operating Systems, Back-up and recovery)
- Minimum qualifications required
- Official Project Management certification (Prince2, PMP, PMBOK)
- Official Network Management certification (CCNA, Network+)
- Official Service Management certification (ITIL Foundation, ITIL Transition)
- Information Security or Service Management awareness (ISO 27001/ISO 20000)
**DUTIES/ROLE**:
- Daily Service Requests review
- Support the team by routinely reviewing the tickets queue to ensure 4 hours response time
- Develop and maintain a change and configuration management dashboard to reflect up-to-date change status at all times
- Provide regular reporting on change and configuration management performance
- Escalate critical requests to appropriate channels within 4 hours
- Technical Review Board
- Provide meeting minutes - The primary purpose of TRBs is to ensure that all Change Requests are properly prepared (investigated, evaluated and risk assessed) for consideration by the D-CAB based on input from all stakeholders who have a vested interest in the Change Requests. Change Manager is expected to lead the meetings and should have sufficient knowledge in Hardware, Systems, Networks, and Cyber Security Tools
- Release and Governance Board
- Provide meeting minutes - The primary purpose RGBs is to control the Release and Deployment of all CRs approved by the D-CAB. The RGB maintains the scheduling for deployment, cutover and testing of the CRs to ensure the correct implementation of the changes and verify that implementation has not caused any regression of other services, and report them to the D-CAB
- Should RGB would not be required or applicable for the week TRB may replace the activity
- Domain Change Advisory Board
- Provide meeting minutes of analysis of change request monitoring and analysis of events across the Client's networks. Internal Change Advisory Board that is chaired by Infrastructure Branch Head to make an informed decision on the Change Manager outputs (assessment, compliance, risk, recommendation)
- Ad-hoc SME support sessions
- Attend the meeting with various stakeholders and senior decisions-making staff
- Create reports that will include the elements in the table below:
Activity
Outcome
Recurrence
Direct Support Sessions
Half a day, “open door” session (remotely) where consultancy and advise are provided to interested stakeholders:
- CR processes and governance in general;
- CR updates;
- CR informal planning;
- Other Business.
(Wednesday)
Results
Output: All interactions under consultations shall be captured in ITSM as a service requests and tagged as “Shared Knowledge” were possible
- Configuration Management Database updates
- Maintain and update over 5,000 records Configuration Items DB
- Address ad-hoc requirements for CI inquiries
- Maintain CMDB access and dashboard in PowerBI
- Enterprise Change Management Board
- Provide meeting minutes and reports
- Internal Reporting
- Provide reporting to NCSC Service Transition Area Lead who is reporting to Service Delivery Support Section Head
- Create regular reports on change management activities, including successes and areas for improvement
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