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Client Services Manager
il y a 3 semaines
Client Services Manager
organisation and communications. We primarily serve the EU Institutional market,
organising close to 300 events and communications campaigns each year. We are currently
hiring for the role of Client Services Manager.
Description of the role
Working with the Client Account Manager, you will lead in drafting responses to requests
for services for projects related to the organisation of events in Europe and abroad for the
European Institutions. Concretely, you will analyse the needs of the project or contract, and
develop and budget our approach to deliver the services for events of different sizes,
locations in Europe and formats (physical, digital or hybrid).
Main responsibilities
- Review and fully understand the clients’ requests for services and detail the services
required and desired deliverables, projects goals and outcomes
- Design the initial event concept and develop creative solutions for different event formats
and work with delivery teams to detail the approach to physical, digital and hybrid events
- Follow up and negotiate with clients, partners, suppliers and service providers
- Draft written offers to respond to requests for services and budget project deliverables
- Perform administrative and financial follow-up
- Identify scope for growth (service and client diversification) and markets trends
- Support measures to address identified gaps (expertise) and support continual company
improvement on structural level
- Encourage a commercial approach and foster a growth mindset
**Requirements**:
- 2-3 years’ experience working in a professional environment, events/communication
experience desirable
- _Client/customer orientation_ - managing a variety of clients_ _
- _Sales orientation with negotiation skills_ - comfortable with numbers and in managing and
negotiating suppliers’ offers as well as negotiating with the clients
- _Great communication skills_ - working in an international team environment
- Comfortable working with _Microsoft Excel_
- _Time management_ - ability to work under pressure in a fast paced environment, and to
set and meet deadlines
- _Detail-oriented_ - reviewing, analysis and digesting different documents (clients’ requests,
suppliers quotes) as well delivering written technical offers
- Strong _organisational and project management_ skills and the ability to prioritise tasks
- Excellent English, spoken and written, any other language(s) would be an asset,
particularly French
- Belgium based - regular presence in the Brussels office required
What we offer
- Full time position in a dynamic and multi-cultural working environment
- The chance to work in an agile and growth-oriented organisation
CECOFORMA sa - Rue de la loi 42- B-1000 - Brussels Belgium
TVA 0419.831.539 - RC Liège 134.056
- The opportunity to learn and develop your skills and become industry-certified
- A competitive salary package in line with your experience.
- Start as soon as possible
CECOFORMA sa - Rue de la loi 42- B-1000 - Brussels Belgium
TVA 0419.831.539 - RC Liège 134.056
