Customer Development Manager

il y a 2 semaines


Hemiksem, Belgique Caldic Temps plein

Job Position
The Customer Development Manager reports directly to the Sales Leader.
- Job Responsibilities

**Responsibilities**:

- Answerable for Sales Revenue and Material Margin for selected customers (A, B and C1).
- Set strategies and targets for long term growth of A, B and C1 customers in sub-segment.
- Responsible for prices and quotation for own customer pool.
- Insure the promotion and sales of the whole Caldic Pharma portfolio: excipients - pharma solvents - intermediates and API’s.
- Ownership of customers for selected accounts incl. lead generation, initial customer contact and customer visits, contract management (incl. negotiations and quotations) and deal closure.
- Responsible for elaborating and following of account planning for key customers (e.g., A1).
- Plan and forecast segment sales in joint meetings with marketing, share information with supply chain.
- Gain and analyze complete market insight, indicators and trends of the Pharma market segment and its (potential) customers.

Decision rights
- Influence individual (end) customer pricing.
- Influence account plans.
- Key Performance Indicators
- Material margin and revenue (growth)
- Generation and follow up of opportunities (number, MM value, success rate)
- CRM adoption
- Minimum number of buying customers
- Extension % share of wallet customers
- Number of new products (sales and promotion)
- Compile and register product customer potentials (market intelligence)

**Function**: Customer Development Manager - Pharma**About you**:

- Knowledge/skills and experience
- Bachelor degree
- Minimum 3-5 years relevant commercial experience in Pharma market is not a must but is an advantage.
- Relevant technical knowledge
- Good knowledge of English spoken and written
- Knowledge of ERP and CRM systems
- Communication skills
- Commercial and financial awareness
- Professional/technical expertise

Job Requirements
- Competencies
- Customer Focus
- Entrepreneurship
- Negotiating
- Market Orientation
- Networking
- Perseverance
- Problem Analysis
- Result Focused

**We offer**:
Een interessante functie in een boeiende omgeving.

**About us**:



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