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Position: Customer Service Representative Location: Athens, Greece Work model: On-site, 100% Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Handle all incoming contacts from accommodation rental managers/ownerServe as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication.Develop your knowledge continuously to effectively answer customer queries and resolve potential issuesAct as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete informationMake sure that great levels of client service is delivered at all times as well as a positive experience for our partners. REQUIREMENTS: Native/fluent in Dutch & fluent in English (at least B2 level), both oral and writtenAbility to identify, apply and explain your product and/or service expertise with clarityAbility to cover morning, weekend and afternoon shifts on rotation with colleaguesTech savvy and full proficiency with MS Office productsResident of Greece or ability to relocate under short notice. BENEFITS: Excellent remuneration package based on experience, skills and performanceBe part of a dynamic and creative team with positive and friendly atmosphere25 days annual leave per yearMeal allowanceRelocation supportGuidance and tools to reach your full potentialAnd many others
