Sales Manager Mice

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Trefwoord

titel
omschrijving
profiel cultuur
salaris
korte omschrijving
referentienummer
Departement
- General management
Operationeel/F&B management
Finance
Reservations & Revenue
Front Office
Sales & Marketing
Keuken
Zaal
Human Resources
Administratie
Housekeeping
Onderhoud & Technische Dienst
Overige
Provincie
- Antwerpen
Oost-Vlaanderen
West-Vlaanderen
Limburg
Vlaams-Brabant
Brussel
Waals-Brabant
Luik
Namen
Luxemburg
Henegouwen
Regionaal
Buitenland
Sales Manager MICE
About Cardo Brussels Hotel
Located within the heart of Europe and one of the Brussel's most vibrant areas, Cardo Brussels Hotel is the new and trendy landmark in the neighborhood and the most distinctive luxury lifestyle hotel in the city, catering to both selective leisure guests and business travelers. The hotel will offer contemporary wellness and dining experiences, 532 stylish rooms & suites, as well as 1500m2 of MICE facilities and amenities.

Cardo is a brand built on a culture of emotional intelligence and sublime hospitality, designing experiential places for individual wellbeing and corporate culture optimization. Our purpose is to make city breaks and workcations less apologetic, more purposeful and tuned to the self.
About the job
The position is accountable for proactively soliciting and handling sales opportunities focusing on the MICE segment (agencies, DMC, incentive houses) as well 1 special industries (such as pharmaceuticals, automotive).
Lead all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.
Driving revenue growth by proactively identifying and pursuing sales opportunities within assigned client portfolio.
Reaches personal sales goals and, together with the DOSM and GC&E (Groups Congresses & Events) Team, executes overall sales strategy of the hotel.

Principal Accountabilities

**Managing Sales Activities**:
Responsible in achieving the room and catering sales objectives of MICE markets and segment.
Act as the primary point of contact for client inquiries and concerns for his/her client portfolio
Represents and promotes the hotel by maintaining constant contact with the market and the customer base of his/her responsibility through customer relationship management.
Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
Solicit group business that enables the hotel to meet and/or exceed revenue goals in rooms, meeting&events and food&beverage.
Negotiate group contracts/agreements for the hotel in accordance with current business and pricing conditions determined in the hotel’s selling strategy.
Assists with selling, implementation and follow-through of group sales promotions, as well conversion support of the re-active sales team.
Maintains and updates sales records as required.
Prepare correspondence to customers; prepare and use internal (and/or company) sales systems, reports and statistics and file maintenance.
Attend tradeshows & workshops, community events and FAM Trips and industry meetings (national and international), regular travel during pre-opening and opening year is required.
Participate in business review meeting, pre-convention meetings, trainings and other sales-related meetings as required.
Develops a close working relationship with operations and other departments in order to execute strategies at the property level.
Provides other sales support where needed to other commercial segments, upon direction from General Manager and Sales Leadership, understanding and supporting overall sales strategy.
Play a crucial role in expanding the hotel's international footprint by establishing and nurturing relationships with Marriott Global Sales Offices and global Sales Managers.
Identifies new business to achieve personal and the hotels’ revenue goals.
Develops relationships within the MICE community to strengthen and expand customer base for sales opportunities.
Create a sales activity plan for the MICE segment & its feeder markets on mid-term & long-term and accordingly implement it.
Put & keep the hotel as leader in the market through the development of future and repeat business.
Act as an “Ambassador” for the Cardo brand & hotel.

Providing Exceptional Customer Service

Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Services our customers in order to grow share of the account.
Executes and supports the company’s customer service standards.
Provides excellent customer service consistent with the daily service basics of the company.
Sets a positive example for guest relations
Interacts with guests to obtain feedback on product quality and service levels.

Knowledge of Market Trends

Develop/maintain knowledge of market trends, supply and demand and competition.
Gain