Stagiaire Successions

**REQ-10104466**
- **24/12/2025**
- **Trainee**
- **Brussel, België**-
- **ING Bank** A Day in the Life of a Customer Loyalty Member in the Rise Team
** Your Role and Work Environment**
- As a member of the **Rise team**, you are part of a dynamic, solution-oriented team within **Client Services**. You are responsible **end-to-end** for specific and comple customer cases, ensuring a smooth and empathetic eperience. You act as a link between the customer, internal eperts, and the wider team, with the goal of always providing a solution aligned with **ING’s values**.
- **Your Main Responsibilities**
- **Managing Specific Cases**
- Adopt a solution-oriented approach Work closely with e
- perts and team members to ensure accurate handling
** Closure and Feedback Loop**
- Ensure the final solution is user-friendly and meets ING standards
- Make proposals in cases requiring a non-standard approach Actively collect feedback to improve processes and customer e
- perience
** How to Succeed**
- We hire smart people like you for your potential. Our biggest epectation is that you stay curious. Keep learning. Take responsibility. In return, we will support you to grow into an even more amazing version of yourself.
- You are proactive and empathetic, passionate about customer service and continuous improvement. Curious and solution-oriented, you strive for ecellence in everything you do.
- **Technical Skills (Hard Skills)**

Proven eperience in a customer service role or managing comple
- cases and being **customer obsessed**
- Good knowledge of banking products and internal processes
** Soft Skills**
Proficiency in Dutch and French - **C1 level**
You can communicate fluently and professionally in both national languages, both spoken and written. You understand comple tets, epress yourself clearly, and write structured messages adapted to our clients.You look for solutions, not problemsAbility to manage stress and prioritiesYou keep your promises and meet deadlinesYou put yourself in the customer’s shoesYou proactively suggest improvementsYou are curious and learn something new every weekYou keep a smile and a positive attitudeYou ask questions to understand the root cause of issuesYou listen activelyYou give and request constructive feedbackSupport team members in acquiring new skillsShare best practices and contribute to collective intelligenceParticipate in onboarding new colleaguesIdentify irritators in processes and propose concrete solutionsParticipate in initiatives (e.g., improving customer eperience, digitalization, simplification)Collaborate with Tribes to evolve tools and proceduresContribute to the internal feedback loop to improve services** The Team**
- As a **Customer Loyalty Member** in the Rise team, you will have the opportunity to:

- A meaningful role, a unique offer, and a fleible compensation package with additional benefits:

- Personal development and stimulating assignments with numerous opportunities
- A dynamic and informal environment with innovative colleagues A progressive and fle
- ible way of working that values new ideas
- Career growth opportunities within the Rise team and beyond
Additionally, within the **Client Services Retail** department, you can count on numerous opportunities to invest in your professional and personal growth through:

- Specialized training and development programs
- Participation in impactful projects and continuous learning
- Individual coaching and mentoring-
- Une journée dans la vie d’un(e) Customer Loyalty Member dans l’équipe Rise- ** Votre rôle et environnement de travail**- En tant que membre de l’équipe Rise, vous faites partie d’une équipe dynamique et orientée solutions au sein de Client Services. Vous êtes responsable end to end des dossiers clients spécifiques et complees, en veillant à offrir une epérience fluide et empathique. Vous jouez un rôle de lien entre le client, les eperts internes et l’équipe élargie, avec pour objectif de toujours proposer une solution en ligne avec les valeurs d’ING.

** Vos principales responsabilités**- ** Gestion de cas spécifiques**- Adopter une approche orientée solution Collaborer étroitement avec les e
- perts et les membres de l’équipe pour assurer un traitement précis-
- **Clôture et feedbackloop**

S’assurer que la solution finale soit conviviale et conforme au- standards ING
- Faire des propositions dans les cas nécessitant une approche non-standard Recueillir activement les retours pour améliorer les processus et l’e
- périence client-
- Comment réussir- Nous recrutons des personnes intelligentes comme vous pour votre potentiel. Notre plus grande attente est que vous restiez curieu(se). Continuez à apprendre. Prenez des responsabilités. En retour, nous vous soutiendrons pour évoluer vers une version encore pour formidable de vous-même.- Vous êtes une personne proactive et empathique, passionnée par le service client et l’amélioration continue. Curieuse, orientée solution, vous visez l’ecellence dans tout ce