Customer Support Analyst
il y a 4 jours
Winamp is a legendary media player with a story that goes back to the very beginning of digital audio in 1997. It now has a vibrant and committed community of 80 million active users worldwide.
We are currently re-launching Winamp to become the ultimate platform for audio lovers, a universal space where fans connect to their favorite artists, podcasts, radios & more, and where artists can access fairer and more transparent revenue sources, directly from their fans.
**We are looking for a Customer Support Analyst to reinforce our team. Are you ready to come and shape the future of the music industry with us?**
**What you'll do**
- Collaborate with the external Support team
- Guarantee that the level of service stays the same anywhere, anytime
- Define, optimize, and improve the Support workflow on Zendesk
- Communicate with Users and help them make the best out of our products
- Bring satisfying answers that meet and exceed quality of service KPIs, each category of user bearing its own very diverse challenges
- Propose user journey improvements at each contact points throughout the user help center
**Your profile**
- Already a first experience in Customer Service
- Hands on Zendesk is required
- Familiarity with project management tools, like JIRA/Confluence, Kanban board
- Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
- Excellent communication and interpersonal skills
- Fluent in English. Any knowledge of French, Spanish or Dutch is a plus
**What we offer**
- Full-time, permanent contract in the music industry in Brussels
- Young and passionate work environment, with plenty of room for growth
- Competitive package:
- 2700-3500 EUR brut range, depending on seniority, experience and skills
- Meal-vouchers & eco-vouchers
- Hospitalization insurance
- AG insurance
- 32 leave days per year (40h/week working schedule)
- Hybrid working
- Plenty of activities at the office
- team gatherings and events
- free sport coaching
- And last but not least, an amazing team
Let's rock this music industry together
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