IT Onsite Technician L2

Onsite level 2 IT support for your users in hardware and software problems
- Belgium - Charleroi
- Professionals
- Full-time

**—** Your Benefits **—****:

- Health insurance- International environment- Meal voucher- Onboarding program- Phone allowance- Trusted working hours- Unlimited employment contract**Your skills**:

- Languages : English and French
- Good general understanding of IT principles such as Networks, Hardware and Domains Working knowledge of leading software
- Good experience in End User device hardware and software troubleshooting
- Awareness of Data Backup principles

**Your Tasks**:

- Install, upgrade, support and troubleshoot Windows, Mac and any other authorized desktop software/- Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops ,

Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral
- equipment and devices- Perform general preventative maintenance tasks on devices and software
- To follow and execute instructions provided by Subject Matter Experts
- Provide onsite hand and eye support to TCS / Customer / OEM SME’s towards Install, upgrade, support and

troubleshooting of devices in Network and Compute environment- To assist users with any logged IT related incident when called upon
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes

with the aim of restoring service to the customer as soon as possible; escalating incidents to other support
- teams where necessary- To accurately record, update and document requests using the IT service desk system
- To maintain a first class level of customer service ensuring that all customers are treated efficiently and in

an appropriate manner- Maintain excellent verbal communication skills with the ability to communicate effectively with technical

and non-technical colleagues at all levels in the organization- To be a highly motivated team player with the skills and ability to manage changing priorities
- To create, maintain and publish relevant support documentation in order to assist all End Users with the

quick resolution of their incidents and service requests and enable users to become more self-sufficient- Be willing to attend training as necessary to keep up to date with the latest technology and internal system

processes- To attend training courses as identified and agreed for appropriate development
- To contribute towards reporting as per TCS / customer requirement
- Any other tasks as assigned and within the skillset of the person

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.