Senior Technician Csd

**Location**:
Mons, Belgium
**Security Clearance**:
NATO Secret
**Reference No**:
C003729 / Mons
**Skills, knowledge, experience required**:

- Higher secondary education or a completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years’ related experience;
- Minimum 1 year of experience in Service Desk Operations within the last 3 years;
- Experience in end user support in general.

**Desirable**:

- Knowledge of:

- MS Windows Server;
- MS Windows operating systems;
- MS Office;
- PC hardware;
- Networking hardware;
- Networking protocols,
- Desktop troubleshooting;
- Telephony;
- Network;
- Experience in:

- Security;
- MS SCCM software deployment;
- MS SCCM remote desktop management;
- ITIL Foundation certification.

**Duties/role**:

- Performing end-user support by providing timely and accurate IT Service Desk services such as incident management, problem escalation, remote assistance training and end-user guidance on NU, NR and NS network;
- Monitoring proactively the IT Service Desk incident management system, acting on incidents and alerting relevant 2nd line support in case of performance degradation or downtime;
- Advising ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality.

VECTOR SYNERGY sp. z o.o., ul. Marcelińska 90, 60-324 Poznań, NIP PL7811857270, REGON 301575740, KRS: 0000369575