Customer Service Representative Benelux

Avery Dennison is an equal opportunity employer.

In this role, you will:

- Manage assigned accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries and complete order fulfillment
- Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations, sample department coordination
- Promote and proactively communicate innovative, new and changing products and services
- Provide responsive order management support including order entry and expediting
- Identify and champion customer's needs and determine appropriate action
- Initiate and implement initiatives which improve customer service and responsiveness
- Coordinate with Logistics and Operations on capacity planning and scheduling, proactively communicate supply chain issues and provide alternatives
- Escalation of structural issues
- Collaborate with Sales Representatives achieving goals, support on customer growth projects
- Ensure proactive communication within Customer Service and Sales network by sharing insights gained during allocated customer contacts in regards of service, complaints or other important customer information
- Back-up team-members when workload makes this necessary and during holiday period
- Partner with Inside Sales to assist in achieving sales goals.
- Provide customer service regarding the company's services and/or products also by telephone.

**Qualifications**
What we expect from you Your Expertise:

- Fluent in English and French (written & spoken) is a must, Dutch is preferred
- Experienced working in a customer-facing role
- Able to effectively manage many priorities and issues
- Strong organizational skills, very detailed oriented and good follow-up skills
- High customer orientation and friendliness
- Strong communication and team collaboration skills
- High degree of self-initiative, resilience and assertiveness
- High IT affinity, experienced working with an Order Management System

**Additional Information** We offer**:

- Attractive salary package
- Workplace & work hours flexibility
- Structured learning and development / Mentoring program
- International environment
- Events like International Women’s Day, Earth Day, etc.
- A growing and welcoming team with a good spirit

**Who we are - Our Story**:
Each of us, Every day Eight Values. One Team

Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.

Avery Dennison is an equal-opportunity employer. In the EMEA region, we have these Employee Resource Groups:

- EmpoWer - focusing on the engagement, mentoring, and promotion of women
- Mental Health - striving to provide a safe space for employees to discuss mental health issues in the workplace
- Unite - supporting the LGBTQI+ and ally community in the EMEA region