Product Owner

The product owner Cloudsense is responsible for maximizing future and current value creation for the customer by defining, developing and prioritizing the deliverables of his/her squad's backlog in order to achieve tribe goals. He/she aligns the overall product, services and commercial model with customer needs while collaborating with and contributing to high-performing squads.
This role reports to the tribe lead, as leads an agile squad aimed to develop the tools and process required for contract negotiation and lifecycle on a new IT stack, using the Cloudsense platform.

**Responsibilities**:

- Build Contract life cycle management (from creation to signature) on the new IT chain
- Build Contract and customer hierarchy structure on the new IT chain
- Build contract management framework & maintenance capabilities to support Opportunity to contract journey’s
- Build and maintain an up-to-date repository of customer contracts and addenda
- Build process and tools to deliver high quality proposals at the speed of light - Corporate voice
- Focus on value creation, growth and customer service for many enterprise Proximus products
- Develop own vision and synchronize these with the tribe leads and other relevant POs
- Define MVP, taking into account existing resource constraints.
- Maximize the value of the product/service through its development and implementation
- Maintain the expected level of quality throughout the process based on defined acceptance criteria
- Ensuring that risks and compliance issues are identified and managed
- Setting goals and priorities for the squad
- Building the squad backlog in terms of user stories, prioritizing the items to achieve business objectives and keeping the backlog continuously updated.
- Facilitating squad meetings to update product backlog and in this way ensure correct common understanding
- Interact with other squads and Tribes through ceremonies to support squads transcending tasks and to break silos
- Strengthen the squad/team
- Participate regularly in meetings with chapter lead, agile coach & scrum master to review squad performance
- Create an atmosphere of trust where employees are encouraged to experiment, learn and thus be motivated to achieve the objectives
- Determine the required expertise and product/domain expertise to form a high-performing squad
- Project delivery
- Focus on continues improvements based on the sales feedback
- Identify risk, dependencies in early phase of delivery and mitigation plan
- Participates in meetings regularly with production support managers and closure of incidents.
- Ensuring Improvements in adaption figures of customers.

**May not**:

- Micromanage and impose instructions on the squad
- Arbitrarily make commitments on behalf of the squad(s)
- Become a team manager for everyone

**Behavioral competencies**:

- Customer focus: always act with the customer in mind, based on customer data and insights
- Creativity : come up with new and unique ideas and easily make connections between new opportunities
- Story Telling : design / write / visualize / tell clearly and in an inspiring way
- Striving for results and decision making
- Conflict Management
- Prioritizing: quickly senses what is efficient to achieve goals
- Planning: can organize work and available resources effectively and efficiently
- Problem solving
- Stakeholder management: can effectively manage complex stakeholder positions and discussions
- **Technical competencies**:

- Agile competencies
- Servant leadership
- Collaborative behavior
- Experience working on projects cross-teams and divisions
- Experience and demonstrable knowledge in relevant products/services/segments
- Specific competencies related to the Tribe's mission/area of work
- Strong market orientation for a PO in a Segment tribe
- Strong technical knowledge related to squad activities for a PO in a Product or Enabling tribe
- Ability to work with multiple business owners and stakeholders, proficient in communication
- Proficient in telecom wireless and fixed line enterprise products
- Work closely with Product Management to create and maintain a product backlog according to business value or ROI
- Knowledge of techniques used for prioritizing business requirement is must
- Define Roadmap, product vision
- Proficient in Agile methodology and scrum ceremonies
- Knowledge of JIRA tool is must, should be able slice business requirements into user stories.
- Work closely with architects, designers, Participate in Sprint planning, prioritize stories for each sprint, communicate effectively with Tribe´s members to achieve project goals
- Good understanding of SAFE framework. Lead PI planning, PI closure and Ensure PI commitments are delivered.
- Proficient knowledge of Cloud based COTS product like Salesforce, Cloudsense
- Experience in cloudsense deliveries
- A very good level in English.
- **Personal Drives**:

- Be a role model for the Proximus values and Growth mindset
- Believing in a non-hierar