3662 Support Officer

Strategic Planning
- Business Administration
- Office Administration Required Security Clearance: NATO SECRET DUTIES AND ROLE Strategic planning
- Contributes to the development of policies, processes, standards and guidelines for strategy development and planning.
- Develops and communicates plans to drive forward the strategy and related change planning.
- Provides support and guidance to help stakeholders adhere to the approach.
- Ensures that all stakeholders are aware of the strategic management approach and timetables.
- Collates information and creates reports and insights to support strategy management processes. Specialist advice
- Actively maintains knowledge in one or more identifiable specialisms.
- Recognizes and identifies the boundaries of their own specialist knowledge.
- Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organization’s needs. Stakeholder relationship management
- Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information.
- Implements stakeholder engagement/communications plan.
- Collects and uses feedback from customers and stakeholders to help measure the effectiveness of stakeholder management.
- Helps develop and enhance customer and stakeholder relationships. Business administration
- Leads and coordinates strategic initiatives working across departmental or functional boundaries.
- Designs the timetable of executive-level meetings and forums.
- Sets agenda, format and desired outcomes for meetings.
- Provides direction and receives progress updates from members of an executive team.
- Meets collectively or individually with members of a leadership management team to follow up on action points, issues and risks.
- Reports on progress and resolves issues.
- Manages highly sensitive and confidential issues and information. Office Administration
- Organizes and coordinates large meetings and conferences.
- Contributes to office administration improvements and best practices.
- Consults on a full spectrum of enterprise office administration activities.
- Designs office administration functions and workflow.
- Monitors industry and marketplace trends and directions for office administration.
- Monitors effectiveness of support staff; recommends improvements.
- Establish and maintain communication channels with stakeholders. Additional duties for this post:
- Monitor the Key Performance Indicators of Projects and Services Execution, and prepare reports and analysis to the BUO;
- Support the BU Project Managers to monitor and control project progress to ensure resources are consumed in accordance with the approved budget and within the approved timelines;
- Support reporting and communications with the BU and Business Area management, in order to ensure projects are monitored and controlled across all management levels;
- Responsible for consolidating ServiceNow and EBA statistical reports and the tracking of submissions to align to expectations;
- Resource planning alignment with the NIMSC RPMO on behalf of the BU;
- Monitor the SA fund execution and prepare reports and statistical analysis for presentation to the Business Unit Owner (BUO) and other relevant stakeholders;
- Act as the interface between the BU and NIMSC Front Office;
- Monitor the SA fund execution and prepare reports and statistical analysis for presentation to the Business Unit Owner (BUO) and other relevant stakeholders;
- Coordinate with NIMSC Staff Management Office to ensure swift and efficient workforce recruitment and contracting activity;
- Support the production of Weekly, Monthly and Quarterly NIMSC Project and Service situation reports. SKILL, KNOWLEDGE & EXPERIENCE
- Minimum two years of relevant experience, preferably in the delivery and implementation of management support mechanisms or other professional-level activities.
- Proven ability to multi-task, manage time, deliver on responsibilities and work effectively under pressure while producing high-quality products, at times, under short deadlines.
- Experience in presenting complicated issues in a clear, concise and persuasive manner.
- Excellent writing and verbal skills, with proven experience in drafting and editing policies and/or reports/briefs. Education, Experience and Training Desirable):
- Business Process design and implementation.
- Proven experience in resource planning and personnel management.
- Proven experience in budgetary planning and management.
- Demonstrated proficiency with the complete Microsoft Office suite.
- Proven experience in organization, coordination and communication.
- Training/Certifications: Management of Risk; PRINCE 2 Foundation.