Night Receptionist
il y a 6 jours
Are you passionate about hospitality and excellence? Join the **NH Collection** **team**and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China. You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments. Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention. You will be part of a brand that places extraordinary feelings at the heart of everything it does.
As **Night Auditor** you will be responsible for the hotel's reception during the night and ensures the quality of services offered to customers.
**What do we offer ?**:
In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:
- People University: excellent training & (international) development opportunities.
- Meal vouchers
- Welcome at work programme: feel like a guest and enjoy a free night in your hotel
- Staff Party once a year together with all Minor Hotels colleagues from Belgium
- Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide
- Explore the Minor Hotels brands and enjoy our hotels world-wide with our special employee rate.
- Invite your friends and family for city trips in all our hotels worldwide and receive 30% discount on our restaurants and bars They can also book their next city trip with your Friends & Family code.
- Enjoy specials discounts on a variety of (web) shops and leisure activities on our employee benefits portal.
**What are we looking for?**:
- Professional experience in similar roles.
- Knowledge of English and preference for another Foreign Language (fluent in spoken language).
- High School Diploma or Professional Course adapted to the role (preferred).
- Bachelor's or Degree in Hotel or Tourism Management (preferred).
- Good level of general culture and knowledge of the hotel's destination.
- Genuine smile.
- Good looking and sympathy.
- Customer orientation.
- Passion for service.
- Professional attitude.
- Teamwork.
- Autonomy and initiative.
- Time flexibility.
- Punctuality and attendance.
- Excellent organizational skills.
**What are you going to do?**:
- Balance the accounts from day shift.
- Manage front desk activity and handle guest check-ins and check-outs.
- Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
- Handle customer requests and complaints and directing other employees or departments accordingly.
- Create invoices, bills and checks for vendors, employees and contractors.
- Manage and update all official documentation pertaining to the role.
- Ensure that all end-of-day activities have been successfully executed by employees in all departments.
- Answer calls and queries related to potential booking.
- Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities._
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