Digitribe: Major Incident Manager
il y a 9 heures
As a Major Incident Manager, you will ensure that the process for managing incidents run effectively and efficiently. You manage the main incidents, organize the operational crisis cell and report to management. Specifically, you distribute the data related to the process to the various ICT teams involved. You ensure that this process is followed, you monitor and analyze the service levels in order to escalate any deviations. If necessary, you intervene with the support teams and their managers. You will propose actions to improve the process and help develop the incident tracking tool (ServiceNow). You also lead the meeting for the management of incidents and their RCA with the managers of the ICT teams. You coordinate the members of the technical teams who intervene in the management of major incidents. You also manage relations with IT "customers" in terms of their satisfaction with the service provided. You also manage relations with the various partner companies in terms of maintenance contracts and service levels. You also work closely with those responsible for the ITSM processes: Problem Management, Change Management, Release Management,... Finally, you set up indicators to ensure the efficiency of the process. You draw up periodic reports on the handling of incidents. You will carry out analyses of the causes, impact and recurrence, and will define and monitor improvement actions with the teams concerned. **Profile**: You have a Bachelor's or Master's degree and have a broad knowledge of computer science. You also have practical experience with development, infrastructure management,... Knowledge of ITIL and/or an ITSM tool is a plus. (ServiceNow) You have very good interpersonal skills, you communicate fluently with multidisciplinary teams and can lead meetings. You handle problems conscientiously, methodically and constructively. You can work independently and take initiative to move things forward. Your stress resistance allows you to deal with difficult situations. You express yourself fluently in Dutch/French and have a good knowledge of English
-
Business Development Manager
il y a 9 heures
Brussels, Belgique DigiTribe Temps pleinDo you have a heart for developing dynamic businesses, writing and realizing their commercial strategies? Chances are we've got the opportunity you are looking for. DigiTribe is a young and innovative business and tech consultancy company, specializing in cutting-edge cybersecurity, digital transformation and cloud solutions and services. In five years, we...
-
Incident Manager
il y a 2 jours
Brussels, Belgique Catalay Temps plein**C**atalay** is a multidisciplinary engineering firm with offices in Brussels. We are overall active on Belgian territory. Our core business is delivering intellectual expertise on innovative and often social responsible projects. Our activities have a strong focus on different engineering domains within the Energy, infrastructure, building and industry...
-
Incident Manager Expert
il y a 9 heures
Brussels, Belgique HNM Solutions Temps plein**Role: Incident Manager Expert** **Location: Brussels, Belgium** **Language: English, Dutch and French** **Description**: **Major Incident Manager** **Function description** The IT Incident Manager is responsible for the smooth functioning of the incident process, takes on escalated and exceptional infrastructure-related incidents, managing the...
-
Digitribe: Project Manager
il y a 9 heures
Brussels, Belgique DigiTribe Temps pleinAs a Project Manager, you will be responsible for one or more projects within the Purchase department of our client. This includes managing project delivery within the agreed scope, cost, timeline, and quality. Additionally, you will deliver the expected project management outputs on time and to the required standard. You will follow the organization's...
-
DigiTribe - Senior Project Manager
il y a 3 semaines
Brussels, Belgique DigiTribe Temps pleinFreelance Senior Project Manager (Financial/Banking Sector) Location: Brussels Contract Type: Freelance Experience Level: Senior About the Role We are seeking an experienced Senior Project Manager with a strong background in the financial and banking sector to lead complex, high-stakes projects in a fast-paced environment. This role requires someone who...
-
DigiTribe - Senior Project Manager
il y a 3 semaines
Brussels, Belgique DigiTribe Temps pleinFreelance senior Project Manager (financial/banking sector) Location: Brussels Contract Type: Freelance Experience Level: Senior About the role We are seeking an experienced Senior Project Manager with a strong background in the financial and banking sector to lead complex, high-stakes projects in a fast-paced environment. This role requires someone who...
-
Enterprise Cybersecurity Incident Manager
il y a 2 jours
Brussels, Belgique Spektrum Temps pleinSpektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you. **Who we are supporting** The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT)...
-
Incident Manager
il y a 9 heures
Brussels, Belgique NVISO Temps pleinAlready experienced in the world of cyber security? New to it all, but genuinely interested? Well, at NVISO we might be looking for you and we’d love to have a chat! Who are we? **It all starts with the mission**: NVISO is here to protect European society from potentially devastating cyber attacks! This means we offer cyber security services to private...
-
Digitribe - Senior IT Project Manager
il y a 9 heures
Brussels, Belgique DigiTribe Temps pleinFor that assignment you must demonstrate skills and experience applicable to all project management techniques and life cycles — which can be on a continuum from predictive (plan-driven) approaches to adaptive (iterative/Agile) approaches. Role & responsibility Selecting techniques and life cycle models based on the context of the project. Establishing...
-
Enterprise Cybersecurity Incident Manager
il y a 2 jours
Brussels, Belgique Uni Systems Temps pleinAt Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a **Enterprise Cybersecurity Incident Manager** to join our UniQue team in **Brussels.** **What will you be doing in this role?** - Support Enterprise cyber incident management and response efforts, in particular ensuring...