General Manager Hôtel

General Manager
- Hotel Location: Radisson Hotel Liège City Centre, Belgium Position Summary The General Manager is fully accountable for the overall business performance of the hotel, including profitability, revenue growth, operational excellence, guest satisfaction, talent development, and compliance with brand standards. The role carries full P&L ownership and is responsible for delivering sustainable financial performance while maximizing asset value and ensuring an exceptional guest experience. The General Manager acts as the business leader of the property, balancing operational execution with strategic, commercial, and financial priorities. Direct reports may include:
- Director of Finance
- Director of Sales & Revenue Manager
- Front Office Manager
- HR Manager

Key Responsibilities
1. Financial Leadership & Profitability Management Lead and oversee all financial aspects of the property, including:
- Full P&L ownership and accountability:
- Annual budgeting and business planning
- Monthly forecasting and variance analysis
- Cost control and expense optimization
- EBITDA and GOP growth
- Cash flow monitoring
- Payroll cost management
- CAPEX planning and investment analysis
- Financial risk management
- Productivity and efficiency optimization Monitor and drive performance against key financial indicators:
- RevPAR (Revenue per Available Room)
- ADR (Average Daily Rate)
- Occupancy
- GOP (Gross Operating Profit)
- GOPPAR (Gross Operating Profit per Available Room)
- EBITDA
- Payroll %
- Profit conversion ratios Primary objective: maximize profitability while preserving long-term asset value. 2. Commercial Strategy & Revenue Growth Develop and execute strategies to increase market share and revenue through:
- Revenue management optimization
- Pricing and yield strategies
- Corporate and group business development
- MICE and events segment growth
- Strategic partnerships
- Sales performance monitoring
- Market intelligence and competitor analysis Collaborate closely with Sales and Revenue teams to achieve:
- Revenue targets
- Market penetration growth
- Improved RevPAR Index
- Increased customer acquisition and retention 3. Strategic Leadership & Asset Management Drive long-term business performance by:
- Developing multi-year strategic plans
- Identifying growth opportunities
- Supporting investment and renovation decisions
- Aligning operational objectives with ownership expectations
- Protecting and enhancing asset value Serve as the primary liaison between hotel operations and ownership stakeholders. 4. Operational Excellence & Brand Standards Ensure outstanding execution across all operational areas:
- Guest experience and satisfaction
- Brand compliance
- Quality assurance standards
- Health & safety compliance
- Operational efficiency
- Service excellence initiatives Monitor key operational indicators including:
- Guest Satisfaction Scores
- Online reputation metrics
- Audit results
- Service quality indicators 5. Leadership & Talent Development Build and lead high-performing teams through:
- Recruitment and succession planning
- Performance management
- Coaching and leadership development
- Employee engagement initiatives
- Culture building
- Workforce planning Create an environment focused on accountability, collaboration, and performance excellence. Qualifications & ExperienceEducation Preferred:
- Degree in Finance, Business Administration, Hospitality Management, or related field
- MBA or equivalent advanced qualification considered an asset Experience Required:
- Significant leadership experience within hospitality operations
- Demonstrated full P&L management experience:
- Strong background in financial performance optimization
- Experience leading multi-department teams
- Commercial and revenue management exposure Leadership Competencies
- Strategic thinking
- Financial acumen
- Decision-making capability
- Commercial mindset
- Stakeholder management
- Negotiation skills
- Resilience under pressure
- Strong communication and influencing abilities Performance Indicators (KPIs) Performance may be measured through:
- EBITDA growth
- GOP and GOPPAR performance
- Revenue achievement
- RevPAR Index
- Occupancy rates
- Budget adherence
- Guest Satisfaction Scores
- Employee Engagement metrics
- Market share development
- Operational efficiency indicators Overall purpose of the role: To lead the hotel as a profitable, sustainable, and high-performing business unit, delivering strong financial returns, exceptional guest experiences, and long-term value creation for owners and stakeholders. Rémunération : 3 500,00€ par mois

Avantages:
- Assurance hospitalisation
- Carte essence
- Chèques repas
- Éco-chèques
- Uniformes fournis
- Voiture de société Lieu du poste : En présentiel