Customer Service Project

**Job Description Summary**:
To strengthen the BD European Customer Service Organization, we are currently looking for a: Customer Service PROJECT & DIGITALIZATION MANAGER

As Customer Service Project & Digitalization Manager, you play a key role in driving the digital transformation of the European Customer Service organization. You are responsible for driving digitalization, innovation and continuous improvement projects with key focus on improving operational effectiveness and customer experience.
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Our people make all the difference in our success._

To strengthen the BD European Customer Service Organization, we are currently looking for a**:Customer Service PROJECT & DIGITALIZATION MANAGER**

As Customer Service Project & Digitalization Manager, you play a key role in driving the digital transformation of the European Customer Service organization. You are responsible for driving digitalization, innovation and continuous improvement projects with key focus on improving operational effectiveness and customer experience.

**Responsibilities**:

- Provides support in developing the Customer Service digital transformation roadmap.
- Leads full life cycle project management and delivery, from the initial ideas until go-live and value realization; including, but not limited to, stakeholder engagement, change management, training, communications, organization design and governance.
- Manages the project scope, analysis and design. Takes ownership for delivering project objectives and deliverables and drives project execution to meet project schedule, cost and quality requirements.
- Ensures project alignment with BD company technology strategy and delivering sustainable solutions.
- Ensures project compliance to project management standard, company quality requirements and functional quality standards.
- Follow up tools, trends and evolutions in new technologies that can be an added value to our customer service organization and our customers.
- Work collaboratively with internal stakeholders to identify, prioritise, manage and implement digital transformation opportunities and continuous improvement initiatives.
- Be an agent for change, championing and supporting digital transformation across Customer Service
- Support the development of a culture in which people are focused on digital and accordingly rethink ways of working

Skills and Competencies:

- Independent, eager to give, learn and grow
- Knowledgeable in project management methodology & industry best practices.
- Demonstrated experience driving projects from initiation through closure.
- Customer centric mindset and global orientation
- Creative and innovative thinking.
- Technically well-grounded with a hands-on mentality
- Able to prosper in a fast-paced environment that fosters change, creativity and flexibility
- Eager to see the possibilities, not the limitations
- End-to-end business process thinking
- Effective communication and presentation skills, both verbal and written
- Strong analytical and problem-solving skills
- Action and result driven, demonstrated execution skills.
- Ability to work collaboratively, cross functionally and in a team environment
- Fluency in English both written & oral mandatory, any other language will be an asset.

**Why join us?**

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

**Primary Work Location**:
BEL Erembodegem - Dorp 86