Implementation Coordinator

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Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

We are seeking a detail-oriented and proactive Implementation Coordinator (Dutch speaking) to join our team. This role is instrumental in supporting the successful onboarding of customers, working behind the scenes and collaborating closely with our Implementation Consultants. As an Implementation Coordinator, you will play a crucial role in the seamless onboarding of our customers. This position involves working diligently behind the scenes, providing essential support and coordination to ensure the success of the implementation process. You will collaborate closely with our Implementation Consultants, leveraging your organisational skills to streamline processes and enhance the overall customer experience.

**What you'll be responsible for**:
**Support Implementation Consultants**:

- Collaborate closely with Implementation Consultants to understand customer requirements and project timelines.
- Provide administrative and logístical support to ensure the efficient execution of implementation plans.

**Documentation and Coordination**:

- Maintain accurate and up-to-date documentation related to customer onboarding processes.
- Coordinate internal resources and schedules to ensure timely and efficient implementation activities.

**Client Communication**:

- Assist in preparing and sending communication updates to clients regarding the onboarding process.
- Serve as a point of contact for clients for general inquiries and support needs through Chat.

**Data Management**:

- Manage customer data and ensure the accuracy of information in relevant systems.
- Assist in data migration tasks as needed during the onboarding process.

**Quality Assurance**:

- Conduct regular checks and audits to ensure the quality and accuracy of implementation-related data and documentation.
- Collaborate with Implementation Consultants to address any discrepancies or issues.

**Training and Onboarding Materials**:

- Assist in the development and maintenance of training materials for customers.
- Support the creation of onboarding documentation to facilitate a smooth transition for customers.

**What you'll be bringing to the team**:

- Proven experience in a coordination or support role, preferably in a customer onboarding context.
- Strong organisational and time management skills.
- Excellent communication and interpersonal skills.
- Attention to detail and a proactive approach to problem-solving.
- Good to very good spoken and written Dutch and English

**Even better if you have, but not necessary**:

- Familiarity with hospitality technology
- Experience using customer relationship management (CRM) systems.

**What's in it for you**:

- An environment that encourages initiatives and leadership
- Fun activities with your teammates - be part of the Lightspeed family;
- Work with highly talented people who are as passionate about their craft as you are
- Tons of growth opportunities into technical or people management roles
- Amazing benefits & perks, including equity for all Lightspeeders
- Lightspeed share scheme (we are all owners)
- 20 legal + 5 extra-legal paid vacation days
- Pension contribution and holiday allowance
- Health and wellness benefit of €400 per year
- Paid leave and assistance for new parents
- Mental health online platform and counselling & coaching services
- Language classes & LinkedIn Learning license
- Transit allowance
- Food & drinks, daily office lunch
- Yoga & bootcamp classes
- Central office

**Where to from here?**
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

**Who we are**:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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