Incident Management Coordinator

il y a 4 jours

Mechelen, Belgique Telenet Temps plein

**Job Description
As an Incident Management Coordinator you are the SPOC for internal and external stakeholders for any customer facing issues/incidents that impact multiple users or customers. Our stakeholder landscape includes all Telenet & Base teams within the CID (Customer Interactions Domain) organization ranging from internal and external contact centers, back office teams, technicians and many more.

It is your responsibility to analyse, log and follow-up incidents towards the correct IT or network support partner. You always represent the business side and ensure a correct and timely follow-up for these issues depending on the impact. You escalate, challenge and guard the incident process and remain in contact with your stakeholders at all times.

During these incidents, you always strive to keep the customer or user/business impact was low as possible. You do this by sharing information with our stakeholders in a structured and transparent way or by intervening in a more direct approach - for example by activating messages on the IVR or our website.

You search for ways to limit any impact by taking a pro-active approach - you identify sales order impact and either solve them yourself / with the team or translate this impact to our IT support partners.

**Position**
- You are the liaison between business and TIO. You ensure the impact on customers or colleagues is translated perfectly in our incidents and ensure follow-up while at the same time keeping impact users informed.
- You handle incidents via different ticketing tools but also via phone, mail & teams. You can manage these all at the same time.
- You engage with our stakeholders in a positive and constructive way to ensure the next steps in the incident process can be taken in order to reach a resolution.
- You enjoy a challenge and are not afraid to think and act out-of-the-box when the need arises. An incident is not a scripted event after all.
- Communication is key both towards our IT & network support partners at TIO as well as our stakeholders and customers.

**Profile**
- You have a customer and solution-oriented attitude
- You are a strong communicator, both in written and oral fashion
- You are unphased by challenges for which there is no script to follow and you have a flexible mindset.
- You are prepared to work in shifts between 8h and 22h, including weekends and holidays.
- You speak Dutch, French and English
- You have a thorough knowledge of MS Office
- You are technically skilled and have an affinity with the Telecom products (mobile, DTV, Internet, etc.)

  • Hse Coordinator

    il y a 4 jours

    Mechelen, Belgique Synergie Temps plein

    **Wat zal je job inhouden?**: Als HSE coordinator ondersteun je het bedrijf bij het realiseren van de inspanningen om een veilige en milieuverantwoorde werkplek te zijn. Je zal een sleutelrol spelen bij het ontwikkelen, implementeren en onderhouden van de HSE-programma's en -initiatieven om de naleving van regelgeving en normen te garanderen. Daarnaast speel...

  • Regional Study Coordinator

    il y a 4 jours

    Mechelen, Belgique Labcorp Temps plein

    Get ready to redefine what’s possible and discover your extraordinary potential. Here at Labcorp Drug Development, you’ll have the opportunity to personally advance healthcare and make a difference in peoples’ lives with your bold ideas and unique point of view. With the support of exceptional people from across the globe and an energized purpose,...

  • QA Manager

    il y a 4 jours

    Mechelen, Belgique Nipro Europe Group Companies Temps plein

    **About the role** The Quality Manager establishes and maintains a robust Quality Management System (QMS) compliant with ISO 13485:2016 and other relevant regulatory and customer requirements. The Quality Manager drives the culture of quality across Nipro Medical EMEA (NME), in alignment with the strategy and supporting the business objectives. The team...

  • Project Manager Operations

    il y a 8 heures

    Mechelen, Belgique E.ON Temps plein

    E.ON Power Plants Belgium (BVBA) | Permanent | Full time; Part time E.ON Power Plants Belgium BV, a subsidiary of E.ON Energy Projects GmbH, develops, builds, finances and operates decentralised energy generation plants for industrial customers in Belgium and the Netherlands. E.ON Energy Projects GmbH installed more than 1 gigawatt (electrical) of projects...

  • Logistics Operations Coordinator Benelux

    il y a 4 jours

    Mechelen, Belgique Mondelēz International Temps plein

    ** Are You Ready to Make It Happen at Mondelēz International?** ** Join our Mission to Lead the Future of Snacking. Make It Possible.** You will execute transportation operations in term of service, cost, health and safety, quality, food defense, sustainability, legal requirements and policies compliance. You will work collaboratively with internal and...

  • Digital Marketing Consultant Met Bedrijfswagen

    il y a 4 jours

    Mechelen, Belgique 4P Temps plein

    **4P square **is een toonaangevend consultancy - en interim management kantoor gespecialiseerd in marketing en sales. We bedienen al bijna 20 jaar de top 1500 bedrijven van België. **Benieuwd wat de job van Marketing Consultant bij 4P square inhoudt?** - _Ben jij een marketeer en wil je graag deel uitmaken van een dynamische community van marketing...

  • Senior Infrastructure Architect

    il y a 4 jours

    Mechelen, Belgique HNM Solutions Temps plein

    **Job ID: HNMJD2977**: **Role: Senior Infrastructure Architect** **Location**: **Mechelen, Belgium** **Language: English + Dutch** **Responsibilities**: - You maintain operational stability and efficiency in a production setting, and as such are able to rotate in the team to guarantee a 24/7 support week (on call) and/or weekend work for releases (by...

  • Quality Specialist

    il y a 4 jours

    Mechelen, Belgique Nipro Europe Group Companies Temps plein

    **About the job**: As a total solution provider of medical devices and pharmaceutical packaging, Nipro Europe Group Companies is continuously committed to improving patient outcomes and quality of life. We are part of a large global network headed by Nipro Corporation Japan, an industry-leading healthcare company with over 35.000 employees worldwide. Our...

  • Inventory Supervisor

    il y a 4 jours

    Mechelen, Belgique Tennant Packaging Temps plein

    The Inventory Supervisor works under the direction of the Global Kitting Manager and supports achieving daily production goals. In addition, this position serves as a leadership resource to team members, providing knowledge, experience, motivation, support, and advice. The Supervisor is in daily contact with the customer trouble-shooting issues in addition...

  • ServiceNow Software Engineer

    il y a 4 semaines

    Mechelen, Belgique Randstad Digital Temps plein

    Ben jij een ervaren ServiceNow expert met een passie voor het stroomlijnen van IT-processen? Bij Randstad Digital zoeken we een gedreven ServiceNow Software Engineer om onze kernprocessen naar een hoger niveau te tillen. In deze cruciale rol vorm en automatiseer je de ruggengraat van onze IT-dienstverlening—van Asset Management tot Vulnerability...