Operations Support

**The opportunity**

ENCATC is expanding its headquarters in Brussels to implement a rich and exciting 4-year programme with an emphasis on cross-sector collaboration, innovative learning models, and upskilling activities that aims at addressing current and future sustainable development challenges. To help us achieve this ambitious goal, we are seeking a motivated and detail-oriented individual that will be responsible for Operations Support and Community Engagement.

**Your role**
- Job summary_

Working on Operations Support and Community Engagement at ENCATC, you will play a key supporting role in ensuring the smooth functioning of the organization's daily operations while also fostering a strong sense of community among our members and stakeholders.

Your responsibilities will span from administrative and financial support to active engagement with ENCATC’s network and community, contributing to the global sustainability and expansion of the network.
- Your responsibilities_

1. Administrative and financial support for daily operations

Organize and manage daily office activities, including scheduling meetings, managing correspondence, and handling inquiries.

Assist the accountant with financial administration tasks such as invoicing, expense reporting, and budget tracking.

Coordinate with vendors, suppliers, or service providers for operational needs.

Monitoring the overall budget of the organization to ensure alignment with financial goals and insights on budget status and variances

Collaborate with the accountant to support strategic budget planning and adjustments.

2. Membership processes management

Manage membership database, onboarding, development, and renewal processes.

Act as a primary point of contact for ENCATC members, responding and providing support for financial and administrative inquiries.

Prepare reports on membership statistics, engagement metrics, and budget allocations.

Collect feedback from members to inform future initiatives.

Compile insights on community needs and opportunities for continuous improvement.

3. Community and Stakeholders Engagement

Implement the 2025-2028 membership and partnership strategy of the organization to facilitate retention and enhance engagement among members and stakeholders.

Support the communication team in providing input for Flash News, announcements, and other updates.

Contribute to the design of policies aimed to promote the engagement of the youth in the network activities.

Collect data and prepare reports to support the ongoing evaluation process of the organization.

**Your profile**

You excel in a collaborative, purpose-driven environment and bring a strong commitment to community engagement and operational effectiveness. This role allows you to contribute meaningfully to the global cultural management field by enhancing ENCATC’s network, deepening member connections, and supporting the organization's daily operations and growth.
- Qualifications_
- Bachelor’s degree in Business Administration, Management, or a related field
- 2-3 years of relevant work experience in operations, administrative support, community engagement, or a similar role
- Fluent in English, with basic knowledge of French, additional languages is considered an asset
- Proficiency with common office software (e.g., Microsoft Office Suite) and familiarity with CRM systems or databases
- Experience in marketing campaigns is an asset
- Skills and abilities_
- Strong organizational skills with an eye for detail and the ability to prioritize tasks effectively
- Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders
- A proactive and resourceful approach to problem-solving, with a willingness to take initiative
- Ability to work both independently and collaboratively within a multicultural team environment
- Flexibility and adaptability to changing priorities and varying project needs
- An interest in community building and engagement
- Work style_
- Engaged, results-oriented, and motivated to contribute to a mission-driven organization
- A doer with a positive attitude towards innovation and process improvement
- Comfortable working in a multicultural environment with an appreciation for diversity and inclusion

**Practical information**

Working hours: 80%, 30h/week

Position in the organization: Administration department

Management: reporting to the Secretary-General

Net salary: exact salary and benefits to be discussed according to your experience

Deadline to apply: 23/11/2024

**Hiring process**

We’d love to hear from you.

To apply, please send a one-page letter of motivation outlining your relevant experience and how it aligns with the position requirements, along with your CV.

The hiring process will include at least two interviews, one of which will assess specific skills needed for the role. Interviews will be conducted in person and completed by **Monday 16/12/2024**