Technical Support Officer
il y a 1 semaine
BMI Leisure is a successful and profitable scale-up and has acquired a top tier position as a SaaS (Software as a Service) solution provider within the leisure industry. Our all-in-one solution has been recognized as best-in-class for entertainment centers worldwide. We help these centers to optimize their full operational flow across venues, enhance the guest experience and automate their marketing efforts.
We've been in the industry for over 20 years and have recently exceeded our growth targets with a YoY revenue growth of over 28 % and recurring revenue growth of over 20 %. We hold a global customer portfolio of over 300 accounts across 70 countries, and have currently a growing team of 30 experts with 15 nationalities.
To foster our big ambitions and accelerate our exponential growth, we continue to expand our team. Therefore, we are looking for a TECHNICAL SUPPORT OFFICER.
**Job Highlights**
- Help, support, and educate customers - both on the phone and on location
- Ensure an active follow-up of customers on how they use our software and services
- Travel to install software on-site and provide training on how to use our solution
- Report on progress and improvements
**Profil**:
- An ambitious self-starter willing to join a scale-up that is currently growing exponentially?
- Eager to plan for success and willing to persevere when the going gets tough?
- A great team player whose result-oriented attitude inspires others?
- A clear and honest communicator, with a positive attitude?
- Keen to share your knowledge with co-workers, and grow your own skills as well?
- Excited to work in the world of leisure and entertainment?
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