Senior Facilities Manager

JLL supports the Whole You, personally and professionally.
We are looking for a Senior Facilities Manager for our Integrated Facilities Management business line.
**Location**: Erembodegem, Alost
Role Purpose
An exciting opportunity has arisen for an experienced and customer focused Senior Facilities Manager based on site with one of our key accounts. The Senior Facilities Manager will oversee day to day FM activity across four sites to ensure JLL IFM contract delivery is achieved. The Senior FM is responsible for assisting in all aspects of client and tenant satisfaction, contact delivery, management of all hard and soft services, financial management and leading the JLL team where applicable.
What this job involves
Client Service & Relationship Management
Promoting high level of satisfaction among client users by promptly responding to their service requirements.
Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM/Hard Services vendors to ensure they fully understand the Client culture and become partners in delivering high quality service
Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
Leadership & Team Management
Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery
Support vendors including hard and soft skills to deliver services on time and within budget
Support vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practice.
Compliance & Safety Management
Responsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance
Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
Responsible for Health & Safety during events, including contractor supervisor, reviewing of H&S documentation and working closely with the HSSE Lead.
Operations & Facilities Management
Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
Monitor PPM schedules, O&M’s, warranties, Task System, Asset & Life Cycle Registers
Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that soft services functions are delivered in a timely efficient and customer orientated fashion
Financial Management
Proactively manages spend and budget locally in line with JLL policies and procedures including the processing of PO’s, invoices, budgets, service charges, rates, rent, insurance and local taxes etc. as applicable.
Experienced in the management of total FM services, preferably with experience of Hard Services
Able to demonstrate a proven track record of managing office cleaning, preferably BICS experience
Able to build and maintain strong client relationships
Experienced in delivering technical services for a technology, media or similar client and must fit well culturally into this demanding and fast based environment
Experienced in financial management and budgeting while identifying cost savings/avoidance
Advanced in Microsoft Office (Excel, Word, and Outlook)
An excellent communicator including presentation and negotiation skills
Able to manage multiple projects and priorities
Able to network at all levels within the organization
Flexible and adaptable to changing business requirements is a perquisite for this role
Able to display initiative, confidence and professionalism in all dealings
Experienced delivering combined services facilities management contract in a client site
Degree qualified, preferably in property, facilities operations or engineering
Driven to meet deadlines, manage time effectively and work in a pressurized fast paced environment.
Strong written and verbal English as a second language
Some duties of the role may fall outside of the responsibilities listed in the job description.
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JL