Outsourcing Officer

**EXPERIENCE AND EDUCATION**:
**Essential Qualifications/Experience**:

- 3+ years' experience in managing services and projects in a customer-facing role
- Experience with setting and managing outsourcing plans
- Experience with process optimization and smart sourcing projects
- Experience leading and managing teams
- Training/Certifications:
- Certified Outsourcing Professional (COP), Certified Supplier Relationship Management Professional (CSMP) or Certified Contract Management Professional (CCMP)
- Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences
- Entrepreneurial and Commercial Thinking - Keeps up to date with competitor information and market trends; identifies business opportunities for the organisation; maintains awareness of developments in the organisational structure and politics; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value
- Leading and Managing - Provides others with a clear direction; motivates and empowers others; attracts and develops staff of a high caliber; provides staff with development opportunities and coaching; sets appropriate standards of behaviour

**Desirable Qualifications/Experience**:

- Working knowledge and experience of NATO/NCIA procurement process and regulations
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT)

**DUTIES/ROLE**:
Continuity management
- Contributes to the development of continuity management plans
- Identifies information and communication systems that support critical business processes
- Coordinates the business impact analysis and the assessment of risks
- Coordinates the planning, designing, and testing of contingency plans

Business situation analysis
- Plans, manages and investigates business situation analysis where there is significant ambiguity and complexity
- Advises on the approach and techniques to be used for business situation analysis
- Ensures holistic view adopted to identify and analyse wide-ranging problems and opportunities
- Engages and collaborates with a wide range of stakeholders, including those at the management level
- Gains agreement from stakeholders to conclusions and recommendations
- Contributes to definition of organisational standards and guidelines for business situation analysis
- Develops the change management approach and plan in collaboration with sponsors, users and project teams
- Creates and implements action plans to ensure everything is ready for the change before going live
- Acquires change management resources and develops their capabilities to deliver the required changes
- Gathers feedback to allow timely improvements to the change management plan and approach
- Assesses risks and takes preventative action
- Develops and communicates tailored change management plans for senior stakeholder groups
- Provides guidance and makes suggestions to support change sponsors

Supplier management
- Develops organisational policies, standards, and guidelines to ensure effective supplier management across the integrated supply chain
- Defines the approach for commercial communications and the management of relationships with suppliers
- Establishes a positive and effective working environment with suppliers for mutual benefit
- Ensures that resources and tools are in place to conduct bench-marking
- Reviews supplier analysis and assesses effectiveness across the supply chain
- Manages risks and assures the quality of the services delivered by suppliers

Stakeholder relationship management
- Leads the development of comprehensive stakeholder management strategies and plans
- Builds long-term, strategic relationships with senior stakeholders (internal and external)
- Facilitates the engagement of stakeholders in support of the delivery of services and change projects
- Acts as a single point of contact for senior stakeholders, facilitating relationships between them
- Negotiates to ensure that stakeholders understand and agree on what will meet their needs, and that appropriate agreements are defined
- Oversees monitoring of relationships including lessons learned and appropriate feedback
- Leads actions to improve relations and open communications withand between stakeholders

Product and Vendor Evaluation
- Trains others on evaluating products or services from multiple vendors
- Advises on appropriate solutions to complex multiple vendor problems
- Leads in the regulated use of materials and forms for the selectionof products and vendors
- Evaluates overall considerations such as product and vendor risks, and provides recommendations
- Optimizes standard processes to maximize the efficien