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**JOB SUMMARY**:
RightCrowd’ s Solution Architect plays a key role in our project delivery team by implementing our solution and coordinating integration with other products. Collaborating with our customers, through the project from building initial technical requirements to installation and user acceptance testing, the Solution Architect ensures a smooth roll out for the customer. Leading the technical relationship with the customer, this role helps manage scope, direction, and technical delivery of the project.
**ESSENTIAL RESPONSIBILITIES AND DUTIES**:
Work collaboratively with the customer’s project team to support key project outcomes, focusing on the technical delivery of our solution.
Drive quality requirements from the customers and ensure excellent customer communication.
Manage the customer expectations for timelines and requirements as the technical lead ensuring change and scope are controlled appropriately.
Develop, design and document project collateral including technical requirements, technical and functional specifications, and acceptance testing cases.
Conduct regular meetings with clients liaising with other internal resources to obtain updates and input as necessary.
Perform user acceptance testing using solid organizational skills including attention to detail and multi-tasking skills.
Perform implementations and configuration of systems.
System Administration and Active Directory troubleshooting in Windows focusing on SQL Server and IIS.
Level 3 Support and mentorship for more junior members of the team.
**KNOWLEDGE/SKILLS/ABILITIES**:
Experience with Physical Identity and Access Management (PIAM) solutions/technology is highly desirable
Lenel OnGuard, Honeywell, CCURE, Gallagher, Genetec, Pacom GMS, HID, etc
Strong knowledge of software and hardware systems and troubleshooting techniques.
Excellent analytical, problem-solving, and communication skills.
**Solid experience with**:
Microsoft Windows Server
MS SQL Server T-SQL and internals
Active Directory
C#, JAVA,.Net
Networking
IIS
Public cloud
SSL
Scripting experience with one or more scripting languages including SQL or Powershell.
Active Directory Administration and Integration Experience (SSO)
OpenIDConnect (OIDC)
SAML
Entra ID
Web Services Administration and Experience.
Knowledge of Azure, Grafana, Argo, Kubernetes is highly desirable.
Average or better SQL skill level
Must be willing to work US based hours (mostly) and good communication skills.
Applications background (broad knowledge is good). Strong troubleshooting skills.
Experience installing/deploying/configuring or even just knowledge of/integrations with PIAM solutions/technology (e.g. someone who has previously worked as an integrator). If they’ve even heard of PIAM that’s a bonus
Has heard of RightCrowd or worked with us before
Broad IT knowledge (servers, databases, networks, troubleshooting, security, SSL, SSO, etc)
Some exposure to Azure, Grafana, Argo, Kubernetes
Experience working with large global organizations in tech, energy, natural resources, manufacturing, financial, etc industries
Able to communicate with functional/IT people in client organizations and also with internal dev/eng/technical folks.
