International Inside Sales Representative

**THE COMPANY** International Market - Silvus StreamCaster radios are in use worldwide, supporting a diverse range of users—from defense organizations and public safety agencies to major live events and leading innovators in drone, robotics, and autonomous systems. Their reliability and adaptability make them the trusted choice for military, law enforcement, and commercial users around the globe. Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of **"**Keeping Our Heroes Connected**"?** International Market - Silvus' rapid growth is driven by a commitment to research, innovation, and a team of passionate, skilled, and forward-thinking individuals. If you're seeking a rewarding and challenging next step, it's well worth exploring how Silvus could play a key role in the next chapter of your career. **THE OPPORTUNITY** Silvus is looking for a full-time_ _**International Field Service Representative (FSR)**_ _to work closely with the international Silvus team to provide our customers with tailored solutions to meet their needs. This role participates in technical demonstrations, support, and sales of the Silvus family of advanced multi - antenna MIMO radio and mesh networking solutions. This position plays a key role in influencing product development. The** International Field Service Representative (FSR)**_ _reports to our Principal Sales Engineer. The position is full-time and remote, with desired home-base locations in and around somewhere within the EU or UK. The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion. **ROLE AND RESPONSIBILITIES** - Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc. - Prepare and conduct product demonstrations for customer visits and equipment evaluations. - Visit customer sites to provide technical support and deliver training. - Troubleshoot failures and abnormal situations in the field. - Collect and analyze field failures and abnormalities and provide feedback to the development team. - Help the Design Engineers reproduce and troubleshoot problems. **REQUIRED QUALIFICATIONS** - High School Diploma or GED is required. - Minimum 1 year of experience as an FSR or equivalent. - Minimum 3 years in, or supporting, Ministry of Defense tactical communications with a focus on data networks and radios. - Ability to successfully pass a background check. - Excellent organizational skills and attention to detail. - Good written and verbal communication skills. - Proficiency with TCP/IP protocol and networking is a must. - Travel up to 75% of the time and work on-site at the customer's location. - Willingness to travel to potential conflict areas in support of radios. **NOTE - Employment is contingent upon the successful clearance of a background check.** **PREFERRED KNOWLEDGE SKILLS AND ABILITIES** - Proficiency with RF instruments such as signal generators and spectrum analyzers. - Experience with operating and testing IP radios/modems is a huge plus. - Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies is a huge plus. - Proficiency with programming languages such as C/C++. - Experience as an FSR or equivalent. - Familiarity with Linux. - Preferred Military background. **WORKING CONDITIONS AND PHYSICAL REQUIREMENTS** - Occasional exposure to heat, cold, and allergens while performing tests and/or demonstrations in the field. - Lift up to 50 lbs. of equipment for setup of demos and testing. **_All Employment is contingent upon the successful clearance of a background check._