IT Service Desk Agent

il y a 4 jours

Brainel'Alleud, Belgique Dilaco Temps plein

Main tasks:

- Provide support on W10/11
- Provide support on Office software (O365)
- Handling & follow up of IT incidents and questions received via phone and/or our ticketingtool. Escalating to other teams and partners if needed.
- Creating, reviewing and keeping documentation up to date, creating (draft) communications towards our customers.

Service Desk Agent should therefore be in the possession of:

- Good technical background & analytical skills are required.
- Knowledge of Windows 10.
- Trilingual (Dutch, French and English) with good communication skills and a pleasant demeanour. Either Dutch or French is a prerequisite.
- The ability to find the cause of problems in a complex environment and quickly offer effective solutions or workarounds while escalating the issue with a clear description/analysis to the other teams/partners.
- First experience in a similar position is a plus.

Dienstverband: Voltijds

Extralegale voordelen:

- Bedrijfscomputer
- Ecocheques
- Elektronische maaltijdcheques
- Hospitalisatieverzekering
- Openbaar vervoer vergoeding
- Thuiswerkopties

Rooster:

- ma-vr

Soorten aanvullende vergoedingen:

- 13e maand

Taal:

- Nederlands (Vereist)
- Frans (Vereist)

Werklocatie: Hybride telewerken in 1420 Braine-l'Alleud

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