Fulfilment Project Implementation Manager

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."
- Location
- Zaventem
- Employment type
- Full Time Temporary
- Department
- Logistics & Supply Chain
- Deadline
- 2026-07-31
- Knowledge of change management and leading in the unknown, including the ability to support teams through significant operational transformation.
- Broad business understanding. Logistics experience is essential last-mile delivery or transport operations is a strong advantage
- Strong knowledge of the IKEA value chain and IKEA Retail operations and development, especially store logistics and distribution logistics.
- Strong understanding of consumer, customer and co-worker needs, demands and expectations, and how delivery promises impact the overall customer experience.
- Strong knowledge of how to optimize and continuously develop operational performance in last mile logistics
- Strong knowledge of delivery management platforms and last-mile tools (e.g. route optimization, real-time tracking, driver apps, dashboards) and how to leverage them to improve efficiency, reliability and customer experience.
- Understanding of financial cost & growth drivers and their effect on profitability based on an omnichannel perspective, with the ability to balance cost optimization, transport partner performance and service levels.
- Strong understanding of insights & analytics to achieve organizational goals and objectives, using real order data, route simulations and demand patterns to inform decisions and steer transport providers.
- Ability to influence and inspire multiple stakeholders towards new delivery configurations and ways of working across stores, central flow and external service providers
- Strong ability to lead indirectly through people.
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Key responsibilities
(title) Your responsibilities
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Key responsibilities
(text) Leading projects on behalf of Fulfilment & Core Services, specifically focused on last-mile delivery transformation. Securing project scope and alignment, time, risk, communication, people consequences, reporting, change management and external relationships with service providers, always to the lowest cost and highest quality.
- Lead projects, end-to-end, in the country. Secure project scope and alignment, legal requirements, time, sequencing, quality, low cost, risk, communication, reporting and project evaluation. Capture and share learnings in the country, with matrix and group functions.
- Enable successful change management. Secure communication, people consequences and alignment points between the projects and all internal partners, as well as all external partners and stakeholders, to secure alignment and successful delivery of the projects in time.
- Lead resources connected to the project. Secure all dimensions of the project to have a successful project delivery into the business.
- Secure project fundamentals. Responsible for project methodology, tools, steering, assignments and onboarding of needed project resources. Responsible for project budget, plan, time schedule and preparing material for governance forums.
- Secure project alignment with global and country strategies and business plans. Secure dependencies and interfaces in the projects, between projects, and with the line organization.
- Ensuring organizational readiness is embedded into project plans to secure intended customer benefits, business growth and operational efficiencies.
- Driving data-based last-mile route optimization by using real order and route data, running simulations, and turning the results into clear actions for operations, to deliver the desired customer experience at optimal cost.
- Team vision ( title) Our team within IKEA
- Team vision (text) There is always room for improvement, and in our team we make sure to constantly make every part of the IKEA value chain better. We’re a diverse bunch of people who love to get involved in a variety of projects, initiatives, touchpoints and processes to create long-term value and to make IKEA accessible to more of the many people.
- Let´s connect At IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a 5-step development plan to get you started, with enough personal space to create the learning moments you need.

We offer
this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes and develop.
- In addition to a competitive remuneration,

we offer
- The role entails a one year temporar