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Customer Support L2
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As the leading provider of CRM and Digital Marketing solutions in Europe, our goal is to enable and _simplify_ the workloads of our many global clients every day. Efficy is now looking for a Customer Support Level 2 to join our team in Brussels. **Mission** Are you a real problem solver driven by deadlines and high demands of our customers? Are you analytical, technical, as well as a team player? Then you are the **L2 Customer Support** we are looking for Within the company's support department, you will be working with your team on multiple interesting projects at the same time. No customer is the same, so no project will be either. You report to the Support Manager and you are involved with the technical and functional support of the customers. You work from our brand new HQ office in Brussels (Kraainem). You act as an "Efficy Specialist" and are responsible for the following tasks: - Errors & troubleshooting - Internal follow-up for more complex problems/files - Remote Efficy Installations - Programming/analysis of queries, reports, etc. **Profile** As our customers deserve the best CRM solution on the market and a great UX, we expect the following minimum requirements: - Bachelor’s degree in IT preferred - **HTML, SQL, JavaScript, jQuery**, - A very good knowledge of French or Dutch + good command of English. - Problem-solving skills - Meticulous and punctual - Pragmatic - Customer-focused - Good learning skills **Position type** Full time **About us** We thrive in the ever-evolving world of CRM and Digital Marketing. _Why?_ Because it gives us a chance to exceed expectations and always turn toward fresh new discoveries, while still leaning on what is behind us. From employees to customers, our work revolves around **people**. People who challenge in order to evolve. People who take ownership and simplify complex data-driven solutions to meet customer needs. And people with big hearts and great ambitions who shine when others succeed. We can't leave without some figures about the Efficy Group. We are **600** based **in 15 countries** and are a major player in the CRM. We have over 13,500 customers and our ambition is to become the **#EuropeanCRMChampion** **Disclaimer
