Réceptionniste Jour/nuit

**We are looking for motivated Staff - **Réceptionniste / Welcome Heartist DAY & NIGHT **APPLY NOW and MEET US** Ideally located next to Zaventem Airport, Novotel Brussels Airport accommodates guests for both business and leisure. Our hospitality, dedication and passion ensure our guests comfort and convenience all throughout their stay. Come be part of the ACCOR family to enjoy extra legal benefits and perks throughout the company. Description **- Missions you will develop yourself with** You are responsible of the shift you are working on: - to welcome guest with a professional and heart-warming way - to respect the check-in/check-out process - to upsell the other hotel services - to check and prepare the arrivals - to acknowledge the specifications awaited You are the link between the Front Office Manager and the rest of the team - Creating and respecting the process - Controlling and correcting colleagues if necessary - Communication with the FOM, offering solutions Dealing with guest complaints Welcoming and teaching of new colleagues Working on reaching the reception annual goals (ALL recruitment, quality goals,...) Participation to "back-office" tasks Experience **- What you will acquire here** Self-control and hearing abilities. Guest satisfaction as a priority. Found of Team Spirit. Commercial spirit. Acknowledge of Dutch, French and English are mandatory. Autonomy, initiative, anticipation. Time and priority management. Ability to manage a 10 persons team. Benefits - **How are we rewarding you** Motivating salary Part of a worldwide company that promote career development Hospital and group insurance for your whole household Yearly bonus CCT90 based on objectives - until 800€ gross Tickets Restaurant 8€ per day ACCOR Heartist card for hotel and F&B discounts Extra vacation every 5 years Remboursement des trajets à hauteur de 100% **Job Types**: Full-time, Flexi-job, Temporary contract, Student job **Benefits**: - Eco vouchers - Food allowance - Hospitalization insurance - Retirement plan Schedule: - Day shift - Night shift Supplemental Pay: - 13th month salary - Night shift pay - Sunday or public holiday pay - Yearly bonus