Support L1

**Description de l'offre d'emploi**:
**Location**

The position is based in **Seraing**, with support from all John Cockerill Group offices worldwide. Occasional travel may be required.

**He will be the in charge of**

Resolving incidents that could not be resolved by the Service Desk or generated by the monitoring system.

Installations, updates, tests, planning and configuration of the infrastructure.

Should be flexible to work / support to different time zones based on the project assigned.

Collaborate with local IT teams for technical scoping for any local need in datacentre implementations.

Ensuring the highest levels of systems and infrastructure availability

Liaise with vendors and other IT personnel for problem resolution

**Technical Skills & Experience**

Minimum 8 to 10 years of relevant experience in managing large Windows server based platforms.

Very good knowledge of Windows operating systems and working knowledge of Microsoft Active Directory, ADFS, Exchange, IIS, SCCM

VMware Virtual Infrastructure Management Knowledge

Knowledge of network switching: TCP/IP, subnetwork calculations, VLAN concepts, firewall

Knowledge of Powershell scripts for the automation and management of Windows infrastructure.

Knowledge of Office365 and Azure

Installation of active devices in datacentre

Fluent in English both spoken and written as he is going to work at global level

Considered as a plus:
Knowledge of Linux.

Experience working for an international group.

**Personal Skills**

Customer-focused

Team spirit

Autonomous, self-taught

Structured

Can easily adapt to new circumstances/technologies/procedures.

Able to manage administrative tasks (as well as interesting technologies).

Good communication skills required to cooperate with other team members and people in other teams.

Good analytical and problem-solving skills.

Stress resistant

**Education Qualification and Certifications**:
BE CS / IT/ Electronics & Communication / MCA

Microsoft Azure Certification

Vmware

**Language**

A fluent level of English is required, both spoken and written, as the role involves working on a global level. Fluency in French would be a plus.