Itd Servicedesk Agent

**The company**
BOORTMALT is the world leader malting company with 3 million tonnes production capacity. The group is present on 5 continents with 27 malting plants. Boortmalt's expertise is widely acknowledged by brewers and distillers who rely on the supply of top quality barley malt. The Boortmalt Group is a fully owned subsidiary of the agricultural and agribusiness cooperative Axereal. Our relationship with Axereal, Europe's largest grain cooperative, ensures us access to high quality barley year round.

**The job**
As an ITD Service Desk Agent, you are part of our IT team and help make sure that in all our locations, IT services are delivered and issues resolved. We are working closely with external partners for some of our services, and as ITD Service Desk Agent you will also manage those external partners to make sure the requested service is delivered.

Your main tasks will be:

- Identify and troubleshoot hardware, software, network, and telecommunication issues.
- Provide first-level technical support and escalate issues to the appropriate teams as needed.
- Manage user related questions and issues on the usage of Microsoft Tools.
- Create and update documentation on technical issues, solutions, and user guides.
- Provide guidance to end-users on technical issues.
- Collaborate with other IT teams to ensure seamless delivery of IT services.

**Who you are**
- For this role we are looking for someone with at least 1-2 years of experience in a technical support role, preferably in a Service Desk environment; and a great desire to grow to the next level.
- You speak and write fluent English, Dutch and/or French, Spanish is nice to have.
- You have excellent communication skills and go the extra mile to deliver great customer service.
- You have a good knowledge of IT infrastructure, including hardware, software, networking, and telecommunication systems, and are able to connect the dots when something goes wrong.
- It would be an asset if you have experience with ticketing systems and IT service management tools.
- You are able to work in a fast-paced environment and manage multiple priorities, have strong problem-solving skills and attention to detail.

**What we offer**

We offer an attractive salary and benefits package and as part of a global organization can offer career opportunities internationally. As Masters of Malt we want to be a great employer, focusing on flexibility, inclusion, collaboration and health and wellbeing. We live our values, putting people at the heart of what we do.

**“Strive”** - our ambition is to be the best maltster that's why every day we commit to challenge ourselves to achieve the highest level.

**“Care”** - our strength is magnificent when we care for our earth, our colleagues and our business partners. We encourage trust, respect and treat each other with respect. We believe that Diversity makes us stronger.

**“Inspire”** - We adopt a long-term orientation delivering sustainable performance through innovation and digitization, becoming praised Masters of Malt.

**“Explore”** - thinking out of the box and embracing pioneer ideas to become a source of motivation, we like challenging the status quo to develop full potential.

**Job Types**: Full-time, Permanent contract

Supplemental pay types:

- 13th month salary
- Vacation money
- Yearly bonus

Ability to commute/relocate:

- 2030 Antwerpen: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Servicedesk: 1 year (required)

Work Location: In person